Forumi o proz.com-u » ProZ.com training »
For matters related to payments, access to training sessions and technical issues, please submit a support request for faster assistance.
Error on ProZ training login pages – how access courses?
Thread poster: Thorsten Schülke
Thorsten Schülke
Thorsten Schülke  Identity Verified
Estonija
Local time: 08:38
Member (2012)
English to German
+ ...
Apr 23

I recently upgraded my membership to "Plus" to get free access to the training course library. I can open course pages and click on "Start Course," but then the trouble starts. I am forwarded to a login page where I can click on a button to use my ProZ login data to get access (see the attached screenshot). But then ... nothing. The same page reloads, and I am stuck and unable to start any course.

The same happens in three different browsers (Firefox, Chrome, Edge), with and without... See more
I recently upgraded my membership to "Plus" to get free access to the training course library. I can open course pages and click on "Start Course," but then the trouble starts. I am forwarded to a login page where I can click on a button to use my ProZ login data to get access (see the attached screenshot). But then ... nothing. The same page reloads, and I am stuck and unable to start any course.

The same happens in three different browsers (Firefox, Chrome, Edge), with and without ad blockers, in incognito mode, and after rebooting the laptop.

I've contacted the ProZ support, but they do not seem to know how to fix this.

Has anybody had the same issue? Any ideas on how to solve this?

Every little hint will be much appreciated. Thanks! ▲ Collapse
 
Helen Shepelenko
Helen Shepelenko
SITE STAFF
Developers are looking into the issue Apr 23

Dear Thorsten,

Thank you very much for bringing this to our attention, and please accept our sincere apologies for the inconvenience you're experiencing.

We are aware of the issue with accessing the training course library, and developers are currently looking into it as a priority.
I understand how frustrating this must be, especially after upgrading your membership, and we're doing our best to resolve it as quickly as possible.

I will keep you info... See more
Dear Thorsten,

Thank you very much for bringing this to our attention, and please accept our sincere apologies for the inconvenience you're experiencing.

We are aware of the issue with accessing the training course library, and developers are currently looking into it as a priority.
I understand how frustrating this must be, especially after upgrading your membership, and we're doing our best to resolve it as quickly as possible.

I will keep you informed and report back as soon as the issue has been resolved.
In the meantime, thank you for your patience and understanding.

Best regards,
Helen ▲ Collapse
 
N. Valle
N. Valle
Holandija
Local time: 13:38
Member (Apr 2025)
English to Spanish
+ ...
Same issue here, with Premium account May 2

Good morning,

I'm having the same issue. I got the Premium membership, but not able to access to the trainings (par example the Certified MT posteditor training). Also, I paid 20 USD for creating my website, but I didn't receive any email and no one contacted me.

For now, I'm member since 1 week ago and I don't see any benefits.

Your help would be very appreciated.

thanks.

Kind rgds,

Noemi Valle.
 
Thorsten Schülke
Thorsten Schülke  Identity Verified
Estonija
Local time: 08:38
Member (2012)
English to German
+ ...
TOPIC STARTER
No reply from support yet May 2

Hi Noemi,

I'm sorry to hear that you have the same issue. I wrote to the ProZ support 11 days ago, but haven't received any reply that might help solve the problem. I only know that most people can access the training courses.

Do you get the same error message as in the screenshot below? Or does the page just reload when you click on the login button?


ProZ error


Have you tried different browsers and/or incognito mode? What else have you tried to fix this?

I thought it might be a browser issue on my end, but it does not work in any browser with any settings. I tried Chrome, Firefox, and Edge with and without an ad blocker and in incognito mode. The same error occurs every time. I also tried clearing the browser cache, logging out and in again, and using a different internet connection. Nothing made a difference.

The fact that other people can access courses suggests that the problem is on my end. However, the error message points to an OAuth error, which would be on ProZ's side. I do not know if they have investigated this.

I upgraded my membership to access the training courses, too. Same result here so far.

I will let you know if and when I hear from support or find a solution myself. Please do the same. Thank you!

N. Valle
 
Lieven Malaise
Lieven Malaise
Belgija
Local time: 13:38
Member (2020)
French to Dutch
+ ...
Trap May 2

N. Valle wrote:
For now, I'm member since 1 week ago and I don't see any benefits.


A little late to tell you this, but the Proz paying membership has become a trap, imo. This website seems to be heavily understaffed (at least compared to some years ago) and I suspect the same goes for the "development team". They are always claiming to be very busy resolving issues, but if that's the case they apparently hardly know what they are doing, since issues remain often unsolved and vague promises are rarely kept.
 
N. Valle
N. Valle
Holandija
Local time: 13:38
Member (Apr 2025)
English to Spanish
+ ...
Exactly the same issue May 3

Hi Thorsten,

I have exactly the same issue. I did the same than you did, I tried using several browsers, incognito page and remove ad blocker, but still the same results: error message or reloaded page still asking to log in, while I'm still logged in. It is so frustrating.

Hope they will take an action soon.

I will keep you posted too.
 
Thorsten Schülke
Thorsten Schülke  Identity Verified
Estonija
Local time: 08:38
Member (2012)
English to German
+ ...
TOPIC STARTER
More than two weeks, not the slightest hint to a solution May 6

Lieven, you might be right...

I opened a ticket more than two (2) weeks ago, and the only response I've received from the ProZ support has been "the devs are working on this".

I am very disappointed by how ProZ is handling this issue. If my "devs" weren't able to offer at least an idea of a solution within 2 weeks, I would look for new developers. I even sent them the error message that the ProZ training site is producing and suggested possible ways to fix the issue, bu... See more
Lieven, you might be right...

I opened a ticket more than two (2) weeks ago, and the only response I've received from the ProZ support has been "the devs are working on this".

I am very disappointed by how ProZ is handling this issue. If my "devs" weren't able to offer at least an idea of a solution within 2 weeks, I would look for new developers. I even sent them the error message that the ProZ training site is producing and suggested possible ways to fix the issue, but they did not reply. I doubt that the developers even exist.

Helen made a part of one of the training courses I wanted to attend available via a direct link. That was very nice, but only 2 out of 10 modules are accessible. And I did not receive an answer about how to take the exams and get the certification for that course.

In conclusion, this is really bad customer service. My impression is that there are a few people at the forefront of the ProZ support who have to tell members that they're working on things, while in reality, nothing is done. ▲ Collapse


Lieven Malaise
ibz
Zea_Mays
 
ibz
ibz  Identity Verified
Local time: 13:38
English to German
+ ...
Try to get a refund May 6

Unfortunately, Proz has deteriorated significantly in recent years. I am uncertain as to what staff/developers are occupied with - there is no response to questions or comments, or they consistently provide the same excuse: “We are working on a new website, and it will be fantastic!” However, it never arrives. If I were in your position, I would definitely not rely on this platform and request a refund (although it is uncertain whether you will receive a response).
 
Zea_Mays
Zea_Mays  Identity Verified
Italija
Local time: 13:38
Member (2009)
English to German
+ ...
ProZ is the Tesla equivalent in the LSP sector May 6

Promises on promises for years - and then nothing happens. To the contrary, they even manage to make things worse while telling they're improving them.
The training pages were among those they moved to the new design and maybe they're not able to move them back. A real IT professional would help them getting things right very fast.
It's weird. It looks like they think they're saving money having things done by 'some friends with IT knowledge', while in reality with this approach th... See more
Promises on promises for years - and then nothing happens. To the contrary, they even manage to make things worse while telling they're improving them.
The training pages were among those they moved to the new design and maybe they're not able to move them back. A real IT professional would help them getting things right very fast.
It's weird. It looks like they think they're saving money having things done by 'some friends with IT knowledge', while in reality with this approach they've lost many paying members and advertisers = piles of money. ▲ Collapse
 
Thorsten Schülke
Thorsten Schülke  Identity Verified
Estonija
Local time: 08:38
Member (2012)
English to German
+ ...
TOPIC STARTER
ERROR FIXED May 6

Everybody experiencing this issue: Log in to your ProZ account and open https://www.proz.com/translator-training. It should work now.

I was told to first go to https://www.proz.com/translator-training/my-courses, where I can see all of my training courses ever attended, b... See more
Everybody experiencing this issue: Log in to your ProZ account and open https://www.proz.com/translator-training. It should work now.

I was told to first go to https://www.proz.com/translator-training/my-courses, where I can see all of my training courses ever attended, but the overview page works as well.

When you start a new course, you will be forwarded to the page that previously produced the error. However, the login problem has been solved, and the page should now correctly forward you to the training you wish to attend.

Thanks to the support team for fixing the issue! ▲ Collapse
 
N. Valle
N. Valle
Holandija
Local time: 13:38
Member (Apr 2025)
English to Spanish
+ ...
Fixed May 7

Hi Thorsten,

I came just to say that the issue has been fixed from my side, but I've just saw that it's fixed for you too.

Glad to hear that

Regards,

Noemi.
 


To report site rules violations or get help, contact a site moderator:

Moderator(s) of this forum
Helen Shepelenko[Call to this topic]

You can also contact site staff by submitting a support request »

Error on ProZ training login pages – how access courses?






TM-Town
Manage your TMs and Terms ... and boost your translation business

Are you ready for something fresh in the industry? TM-Town is a unique new site for you -- the freelance translator -- to store, manage and share translation memories (TMs) and glossaries...and potentially meet new clients on the basis of your prior work.

More info »
Wordfast Pro
Translation Memory Software for Any Platform

Exclusive discount for ProZ.com users! Save over 13% when purchasing Wordfast Pro through ProZ.com. Wordfast is the world's #1 provider of platform-independent Translation Memory software. Consistently ranked the most user-friendly and highest value

Buy now! »