ProZ.com frequently asked questions

1 - Profiles: general

Video tutorial: "Getting the most out of your ProZ.com profile"

1.1 - What types of profiles are available at ProZ.com?

When registering at ProZ.com you can create a profile of any of the following account types:

1. Freelance translator and/or interpreter
   
2. Translation agency/company employee or owner
   
3. Freelancer and outsourcer
   
4. Translation student
   
5. End customer
   
6. Vendor/advertiser to the translation industry
   
7. Other

1.1 - How can I set my account type?

You can set your account type by clicking on Profile updater in your main profile page, choosing among the profile types available and clicking on Save and update profile at the bottom of the page.

1.2 - Which account type should I choose?

1. If you are primarily an individual freelance translator or interpreter, you should choose the Freelance translator and/or interpreter account type.
   
2. If you represent a translation agency/company, or a group of individuals providing language services, please select the Translation agency/company employee or owner account type.
   
3. If you are an individual who provides freelance language services, but also outsources jobs, you can select the Freelancer and outsourcer account type.
   
4. If you are currently studying language, translation or interpretation, you should choose the Translation student account type.
   
5. If you are an end customer, please select the End customer account type.
   
6. If you represent a vendor or advertiser, please select the Vendor / advertiser to the translation industry account type.
   
7. If you do not fit into one of the categories mentioned above, please select the account type Other.
   

1.3 - At the time I registered I selected a certain account type, but now I think a different account type will reflect my current situation more accurately. Can I change my account type?

Yes, you can edit your account type to suit your preferences from the ProZ.com Account section of your Profile updater. Make sure to click on Save and update profile once you are done.

1.4 - I am listed as an agency but I also work as a freelancer, should I have two profiles?

No, you don't need to have two profiles. Many agencies in the site are listed as both agencies and freelancers. To be recognized as both, all you need to do is go to your Profile updater and select the option Freelancer and outsourcer for Account type.

1.2 - How do I begin completing my new profile?

Go to your Profile updater to update your profile, including contact information, financial information, and more. Make sure to click on Save and update profile once you are done.

2.1 - How can I edit/update the information in my profile?

There are two ways of editing the information in your profile:

1. You can click on the edit icon usually shown below or next to the profile feature. This will directly take you to the section you would like to update.
   
2. You can go to your Profile updater and click on the section(s) you would like to update. Make sure to click on Save and update profile once you are done.

2.2 - Why are certain fields classified as required or encouraged?

The classification of a profile field as required or encouraged (as opposed to simply available) corresponds to the possible contribution of that field to the goal of helping to ensure that a profile owner gets the most out of ProZ.com.

Required fields are those that are important enough that the failure to supply data for the field (or alternatively, to explicitly decline to enter data) results in the profile being regarded as incomplete. Encouraged fields are those that may help a profile owner to get more out of ProZ.com, though are not necessarily as critical as the required fields.

Note that in classifying a given field as required or encouraged, ProZ.com is not endorsing the use of that field either for qualifying translators or for any other purpose. It is one of the guiding principles of the site that users are given the tools to help them work in the ways they choose to do so. In other words, a profile field tends to exist when there are enough people who want to use it (either to share information or to search by it.) Therefore, the classification of a field as required or encouraged tends to correspond to the relative frequency with which that field is used.

1.3 - What is my profile ID/number?

Your profile ID/number is the last number at the end of your profile URL. To see it go to My profile and check the last number shown in the URL of your profile box at the top left of your profile. To create a profile simply register for free at www.proz.com/register

3.1 - What link should I provide my customers to direct them to my ProZ.com profile?

You can find this information in your own profile, above your picture and username.

3.2 - Can I link to my ProZ.com profile from my personal website? Can I use the logo when I do so?

Yes. You can find a comprehensive description of how to link to your profile in this page.

Make sure you add /profile/{your profile number} after a href="http://www.proz.com".

1.4 - How do I enter my first and last names in my profile?

To enter your real name in your profile, visit the ProZ.com account section of your Profile updater and enter your first and last names in the Contact first name and Contact last name write-in fields respectively. Finally, click on Save and update profile at the bottom of the page to save your data.

You can set visibility permissions for your name under the Define your site name section, within the Identity box.

4.1 - How do I hide or show my real name in my profile?

You can chose to show or hide your real name in your profile at any time. Note that name changes may take up to one hour to become effective.

If the name visible in your profile is your username and you want to show your real name instead, just go to the ProZ.com account section of your Profile updater and enter your real name in the Identity field. Once you have entered your real name, select the Show first and last name, as entered in profile option in the Define your site name section (within the same box). Make sure that the Show to everyone visibility option is selected and click on Save and update profile at the bottom of the page to save the changes.

If what is showing is your real name and you want to show your username instead, just select the Show username, as used in login option in the Define your site name section of the Identity box and then click on Save and update profile at the bottom of the page.

4.2 - Can I show my real name to outsourcers and my username to other users?

Yes, all you have to do is enter your real name in your profile and choose the option to show it only to outsourcers in your Profile updater. Please note that this setting is based on account type, so your real name will not be shown to outsourcers who are not logged in, or those who have not properly classified their profiles.

4.3 - I do not want my real name to show in search engines. How can I change this?

Profiles, similar to the forums and KudoZ, are public. This means that they can be indexed by search engines and displayed as part of search results. If you have chosen to show your real name as your site name (profile name) it is then possible that your real name is then shown as part of search engine results. If this is the case, and you want your name to stop showing in search engines results, start by changing your site name (profile name) at ProZ.com. To do so, go to your Profile updater and change your site name settings by selecting Show username, as used in login. Remember to click on Save and update profile at the bottom of the page. Note that this change may take a few minutes to become visible in your profile page.

Once the change has been made effective in your ProZ.com profile and your username (login name) shows instead of your real name, you will still need to request the removal of the cache version of your profile page (or any other ProZ.com page in which your real name shows) from search engines or else wait until search engines update their indexes (this may take from 4 days up to 2 months). In the case of Google, you may request the removal of any cache page containing your real name in the Google search console.

If you need help with any of the steps described above, please submit a support request.

4.4 - I changed my site name but search engines still show the old name. Why?

When you chose to display a given site name (real name or username), it may be cached by some search engines. Thus, if you decide to change this name later, or to change visibility permissions for your site name, it will take a certain period of time for search engines to update their cache and stop showing the old profile or site name.

If you do not want search engines to show your old site name, you need to request the search engines in question to update their caches. You can request the removal of outdated content from Google in their search console.

1.5 - Can I control the visibility of the information in my profile?

Yes, you can control what profile visitors see in your profile in two ways, depending on the type of information you would like to show or hide:

1. By setting visibility permissions for the information you enter via your Profile updater:
   
   
2. By toggling visibility of pre-formatted features by clicking on the visibility toggle next to them:

5.1 - How do I change visibility settings for the Blue Board entries made by this user section of my profile?

You can chose to hide your clients names or location by selecting the None visibility option for these areas from the Feedback section of your Profile updater.

You can also hide the Blue Board entries made by this user section of your profile by selecting No in the Show Blue Board LWA section of the Blue Board feedback box or by clicking on the visibility toggle next to this section in your profile main page.

1.6 - How can I see my profile as visitors would see it?

To view your profile as any visitor would view it, simply click on Force visitor view at the top of your profile page. To go back, just click on Return to owner view.

1.7 - How can I change the title displayed in my profile?

In order to add/edit the title displayed in your profile, go to the Settings tab and select the Search engine settings section. In this way you can edit the title displayed in your profile or leave this field blank to use a ProZ.com search engine optimized title. Please note that search engine indexes only show up to 60 characters.

1.8 - Can I add a tagline to my profile?

Yes. You can add a short phrase that sums up your most important attribute as a service provider or outsourcer (or tagline) to show below your site name in your profile and in the directory. To enter a tagline, click on the small edit icon next to Edit your tagline, below your profile name. This will take you to the Marketing and promotion section of your Profile updater. Type in your tagline and then click on Save and update profile at the bottom of the page to save the changes.

You can also edit your tagline from your profile page, by clicking on the pencil-shaped button to the right of it.

1.9 - Can I add a user message to my profile?

Yes. To add a user message to your profile, simply click on the small note pad next to User message in your profile main page, enter your message and click on Save. Note that user messages no longer support HTML tags.

1.10 - What kinds of content (text, HTML, etc.) can I put in my profile page?

Only plain text and basic HTML can be used in profile pages. JavaScript, HTML tables, and other advanced techniques will usually not work.

1.11 - Can I use HTML in my personal information (first name, last name, username, etc.)?

No, only plain text may be used in your personal information. HTML characters such as < or > will be converted to plain text. This also applies to your keywords and tagline.

The basic rule of thumb is that if it appears only on your profile page, HTML is allowed. If it appears anywhere else on the site, HTML is not allowed.

1.12 - Can I control the language in which visitors see my profile?

Yes. Go to the Settings tab in your profile, and click on Search engine settings. Under the default language, choose the language in which you would like visitors to view your profile and check the box to force that view. Any visitor who comes from another site and is not logged in to ProZ.com will automatically see your profile in the language you chose.

1.13 - Can I accept payments from my profile?

Yes. You can accept payments directly from your profile using ProZ*Pay. You can also use other methods, as detailed in the related FAQs.

13.1 - How can I accept PayPal payments through my profile page?

First, you need to set up a Paypal account. Go to PayPal and follow their sign-up steps.

It will take from a few days to a week for your account to go through. Once it has, you simply go to your Profile updater, click on the Financial section, and then enter the email address you used to set up the PayPal account in the PayPal email space provided under Payment methods. Make sure to click on Save and update profile once you are done.

Note that you can set visibility/access permissions for your PayPal email address in your profile from your Profile updater:

1. If you select 'how to no one as visibility permission, profile visitors will not have access to your PayPal email address and will only see a PayPal accepted legend in the Pay section at the top of your profile.
   
2. However, if Show to everyone is selected, profile visitors will be able to see a link to PayPal webpage in which your PayPal email address will be shown.
   
3. Finally, if the Show to outsourcers only visibility option is selected, only visitors with company profiles will be able to link to PayPal webpage from the PayPal link at the top of your profile (and see your PayPal email address) while visitors with freelancer profiles will see the legend that is shown when selecting Show to no one visibility option.

13.2 - How can I accept Skrill payments through my profile page?

Go to your Profile updater, click on the Financial section, and then enter the email address you used to set up your Skrill account in the Skrill email space provided under Payment methods. Make sure to click on Save and update profile once you are done.

13.3 - Can I accept other payment methods through my profile?

Please contact the ProZ*Pay team or submit a support request to set up your bank account or other pay-out methods and receive payments directly through ProZ*Pay.

Alternatively, you may declare payment methods you accept from clients, including credit cards and wire transfers, and you may add Skrill or PayPal links to your profile to allow clients to more easily send payment via these methods.

1.14 - Can I receive files through my profile?

Yes. You can receive files sent to you through your profile page via the Send file option at the top of the addressee's profile page.



You will find more information about the Send file function here.

1.15 - How do I report my translation education in my profile?

To report your translation education, go to the Professional history section of your Profile updater and select the highest translation-related degree you have earned from the drop-down menu and then specify the issuing school. Finally, click on Save and update profile to save this new information.

To report language-pair specific credentials, please read this FAQ.

1.16 - How do I report years of experience in my profile?

To report your experience in translation, go to the Professional history section of your Profile updater, specify your years of experience and the year in which you started working as a professional translator and then click on Save and update profile to save this information.

1.17 - I need help with completing my profile. Who should I contact?

Please watch this video tutorial and try to apply it to your profile.

If you still need help with completing your profile, submit a support request. You can also ask ProZ.com staff to take a look at your already-complete profile and provide you with suggestions on how to improve it and make it more appealing to potential clients.

1.18 - How do I delete my profile?

You can delete your profile by going to the Settings tab from your profile page. Once you've arrived to your settings tab, you will need to scroll down and click on the link that reads Close account which then will enable to remove your profile entirely. Once you remove your profile, email notifications will automatically stop.



If you ever want to reactivate your profile, please submit a support request and provide ProZ.com staff with your login email.

2 - Profile picture

2.1 - How do I upload a profile photo or image?

The easiest way to upload or update your profile photo is by clicking directly on the photo box on your profile. This will take you to the section of your Profile updater designed for that purpose. You will be able to take a photo with your webcam or upload a file up to 1MB from your computer. If your picture is not square, you'll be offered the option to crop it.

2.2 - Is there a limit to the kind of profile image I may use?

The image(s) used in a profile should not be political, misleading or offensive in nature, and should in general respect the site's scope. Keep in mind that the image you use in your profile represents you professionally.

3 - Contact information

3.1 - How can I start completing my contact information?

To start completing your contact information, go to the Contact section of your Profile updater and enter information for the following fields:

• Email addresses
  
• Complete address (including country, state, city and postal code)
  
• Phone and fax numbers
  
• Web page URL
  
• Time zone
  

3.2 - I have edited my contact info but the quick profile does not show it.

ProZ.com utilizes more than one web server. When you uploaded new information in your Profile updater, it can take between several minutes and a half hour for it to be copied to all the web servers. During this time, you may notice a blank or outdated data where you entered the information. Please give it some time before submitting a support request.

3.3 - Can I make my email address visible in the Contact section of my profile?

No. This is designed as a means of security, to protect your address from spammers and scammers, and is why the profile email sending function (the little envelope at the top of your profile) is used. If you choose to publicly post your email address, you may do so for example in the About me section or CV of your profile. Please be aware of the risks of doing so.

3.4 - How do I add Skype to my profile page?

You can add Skype to your profile by going to your Profile updater and editing your Contact information.



To show your Skype status publicly, go to Skype > Tools > Options > Privacy in your Skype, and select the option to Allow my status to be shown on the web.

3.5 - How can I set my location in the map?

You can enter your location on the map by visiting this page and following the steps described. You can also edit your location by clicking on the edit icon below the map image in your profile.

3.6 - How can hide or show the map in my profile?

You can show or hide the map in your profile by clicking on the visibility toggle at the bottom of the map to the left of your profile page.

3.7 - Can I control the online status shown in my profile?

Yes. If you don't want your online status to show (via the P icon at the top of your profile page), you can choose to hide it from this page. You can also add, delete or hide other instant messaging icons in your profile. Remember that showing your online status can be a useful way of letting people you work with know you are available via profile mail or ProZ.com Instant Messaging.

3.8 - ProZ.com instant messenger online status is not showing in my profile. Why?

If the small P icon that shows your online status and serves as an instant messenger tool is not showing in your profile, check your instant messenger settings to make sure you have chosen to show your online status (if so, the link option next to ProZ.com Online Status should read Hide).

If the link option next to ProZ.com Online Status reads Show, click on this option and then re-fresh your profile page to confirm the icon shows (note that this change may take a few minutes). If the icon still does not show after changing your settings, please submit a support request so that staff can look into the issue further.

3.9 - How do I add a Twitter feed to my profile page?

You can add a Twitter feed to your profile in your Profile updater, under the Contact tab.

For more information on how to take advantage of a Twitter feed on your profile, please visit this forum thread.

4 - Languages

4.1 - How do I report a new language pair in my profile?

To report a new language pair in your profile go to the Languages section of your Profile updater. First, make sure that you have declared all of the languages you speak, selecting them from the drop-down menu at the top of the page.



Once all of your languages have been reported, scroll down to Language pairs and select one or more language pairs by clicking the Add language pairs... button. Select one or more services you offer in the new language pair being added and click on Save language pair(s) to finish.

4.2 - How do I change the order of language pairs reported in my profile?

To change the order of language pairs reported in your profile, go to the Languages section of your Profile updater, then click and drag each pair to the position you would like them to appear in your profile and click on Save and update profile at the bottom of the page to save the changes applied.

4.3 - How do I enter languages of interest?

To enter a language of interest in your profile, just enter a new language pair from the Languages section of your Profile updater as you would normally do (following the steps described here). Before saving the pair, check I don't work in this pair; don't show it in my profile. Select this last option and finally click on Save language pair to save the changes applied.

If you want to turn a working language pair into a pair of interest, click on Edit next to the language pair you want to change. Check I don't work in this pair; don't show it in my profile and click on Save language pair to save the changes applied.

4.4 - How do I report my native language(s)?

You can report your native language or languages (with a maximum of two) from the Languages section of your Profile updater. In the Native language field, select your native language(s) from the menu available to the left and click on Add. Then, simply click on Save and update profile at the bottom of the page to save your changes.

At the moment there is not an option to declare a third native language, nor immediate plans to add it. If it changes in the future, it will be announced in the ProZ.com forums.

If you made a mistake when reporting your native languages and need to edit this information, please submit a support request.

4.5 - Can I report my language variants?

5.1 - How can I report my language variants?

To report your language variants, head to the Languages tab of your Profile updater. When you hover over each language, you'll see a pencil-shaped button that will allow you to add variants. Reporting your variants is optional and will not affect your profile completeness.

5.2 - My language variant is not listed.

If your language variant is not listed, please submit a support request detailing the variant that you want to add.

If your language does not have any variants listed or the list is incomplete, please submit a support request with the variants that you know of and, if possible, online resources to corroborate the nature of the variant(s) and make sure that the information is as complete as possible.

5.3 - Can job posters filter by this information?

No, at this time it is not possible to use language variant filters in the job posting form. However, it is now possible to filter directory searches by language variant, from ProZ Find™.

5.4 - I am proficient in multiple variants of my language, which should I add?

You should add those variants that you are most comfortable with. In many cases these will be the ones that you have worked with the longest, but may in fact be those that you currently use on a daily basis. You can indicate your level of familiarity from a drop down menu when adding or editing your language variants.



In the case of your native language(s), only those variants that you report a high familiarity with will be displayed on the corresponding section of your profile. If you report a high familiarity with several variants, only the first two will be shown.

4.6 - ProZ.com uvjerenje o nativnom govorniku

6.1 - Trebam deklarisati drugi nativni jezik, ili sam progriješio/-la pri unosu svog(-ih) nativnog(-ih) jezika.

Molimo da podnesete zahtjev za podršku za pomoć.

6.2 - Šta je ProZ.com uvjerenje o nativnom govorniku?

Uvjerenje o nativnom govorniku je oznaka koja naznačava da je ProZ.com član izvorni govornik određenog jezika.

Ikonica „velikog slova N“ se već nalazi na profilnim stranicama, a za nekoliko mjeseci pojavit će se preko cijelog sajta pokraj imena članova koji su dobili uvjerenje. To izgleda ovako: ruski

Prelaskom miša preko oznake ili s klikom na nju otkrivaju se dodatne informacije.

6.3 - Šta označavaju ikonice koje su različito obojene?

Plava i žuta ikonica za ProZ.com nativnog govornika () se koristi da predstavi nativne jezike, a za šta se sigurno smatra da je tačno. To uključuje nativne jezike koji su potvrđeni od ProZ.com-a, i nativne jezike koje su prijavili ProZ.com članovi koji su se zakleli da imaju jedan nativni jezik (jednom deklarisani nativni jezik se ne može promijeniti).



Crno-siva ikonica za ProZ.com nativnog govornika () se koristi da predstavi nativne jezike koji su prijavljeni, ali nisu potvrđeni. To uključuje nativne jezike koji su prijavljeni od strane onih osoba koje nisu članovi, čak i onda kada one prijavljuju samo jedan nativni jezik.

6.4 - Kako mogu dobiti uvjerenje za jedan jezik?

Od ProZ.com članova s jednim nativnim jezikom se jednostavno traži da deklarišu svoj jezik. Da biste deklarisali svoj nativni jezik, otiđite na odjeljak za „jezike“ na svom ažuriranju profila, odaberite svoj nativni jezik s liste na lijevoj strani za odjeljak „nativni jezik“ i kliknite „dodaj“. Čim se jezik nađe na spisku s desne strane, kliknite na „sačuvaj i ažuriraj profil“ u dnu stranice, kako biste sačuvali svoj odabir.

6.5 - Kako mogu dobiti uvjerenje za više od jednog jezika?

Za onog člana koji izjavi da ima samo jedan nativni jezik se pretpostavlja da on jeste nativni govornik za taj jezik, i nije potrebno da to i dokaže. Međutim, od članova koji su prijavili više nativnih jezika u budućnosti će se tražiti da dokažu svoj nativni govor svakog jezika pred drugim nativnim govornicima tih jezika. Dok se to ne realizuje, crno-siva ikonica biće pridružena nepotvrđenim jezicima.

6.6 - How many native languages can be reported?

At the time being, only two native languages can be reported. There are no immediate plans to add a third language.

6.7 - Koja definicija se koristi za „nativnog govornika“?

Umjesto nametanja definicije za „nativno“, PNG (PNS) program prepušta definiciju članovima. Kada pojedinac deklariše jedan lični jezik, definicija nije potrebna.

U slučaju onih osoba koje deklarišu više nativnih jezika, jezik će se smatrati nativnim ako nekoliko drugih ProZ.com nativnih govornika smatraju da to jeste nativni jezik (u skladu sa svojim vlastitim definicijama).

6.8 - Da li PNG (PNS) uvjerenje obavještava o tome da li neko jeste ili nije dobar prevodilac?

Apsolutno ne. Nativni jezik je samo jedan faktor koji klijent može uzeti u obzir kada uzima u razmatranje prevodioca ili interpretatora. To obično nije najvažniji faktor.

6.9 - Koliko košta prijava za PNG (PNS) uvjerenje?

Neće se plaćati naknada za deklarisanje sposobnosti nativnog govora u jednom jeziku. Još nije odlučeno da li će biti potrebna naknada za verifikacionu proceduru u vezi onih osoba koje deklarišu više jezika.

6.10 - Moja dva nativna jezika su u statusu provjere. Koliko dugo moram čekati da ih potvrdim?

Trenutno razrađujemo strategiju. Bićete obaviješteni kada postavimo primijenjiv program

5 - Services

5.1 - How can I report the services I offer?

To report the services you offer, simply go the Services & offerings section of your Profile updater and select the services you offer from the list to the left and click on Add. Once you have added your services to the list to the right, click on Save and update profile at the bottom of the page to save your services. As with all sections of your profile, you can drag-and-drop your reported services to list them in order of relevance.



You will then be able to report the services for each specific language pair, from the Languages section of your Profile updater. You can find more detailed instructions in this FAQ.

5.2 - How do I add a monolingual service?

Some users may choose to add monolingual services in their profiles, including checking/editing, voiceover, education, transcription, etc. To do this, simply go to the Languages section of your Profile updater, click on Add new pair and choose the same language in both the Source language and Target language drop-down menus.

Then, check all the appropriate boxes to indicate the services you perform for this monolingual language pair, and click on the Add pair button.

If you check your profile then, you will see under your profile picture that a Language (monolingual) has been added.

5.3 - Why is it important to report services offered?

Your profile is your public face at ProZ.com. It serves as your business card and directory listing, and is the first impression of you that colleagues and potential clients will have when they find you at ProZ.com. In addition to finding your profile via ProZ.com, there is also a good chance that potential clients will find your ProZ.com profile when seeking language professionals using search engines such as Google or Yahoo! —provided that you optimize your profile accordingly. So, by reporting in your profile the services you offer, you increase the chances of showing as part of search results when potential clients search by keyword (eg. translation, interpreting, training, etc.).

Also, reporting services in your profile allows you to be notified of recent job postings in the language pairs and the fields you have reported in your profile. For information on the criteria taken into account for job notifications, see this FAQ. To set your job notification preferences, visit your Jobs dashboard.

Finally, remember that to be able to quote on jobs and show up in the directory, you must have reported in your profile the service specified by the outsourcer in the job posting or in the directory search.

5.4 - Why am I not listed as an interpreter/proofreader/copywriter?

Please check that you have added all your services to the Services & offerings section of your Profile updater. To improve your directory position, place your most important service(s) at the top of this list. Make sure to click on Save and update profile once you are done.



Be sure to declare your language pair-specific services too. Declaring these services is key to connecting with clients. Go to your Languages tab to edit this. When you add a new language pair using the Add language pairs... button, make sure to check every service you offer in that particular language pair.



If you have already reported a language pair, click on the pencil-shaped button to the right to edit it.

5.5 - How can I report software / CAT tools I use in my profile?

You can report any software or CAT tool you use in the Services & offerings section of your Profile updater. Just select a software from the list available to the left in the Software / CAT tools section and click on Add. You can select multiple items by using the keys CTRL and shift. Once you have added all the software tools you want to report to the list on the right, just click on Save and update profile at the bottom of the page. If the CAT tool or software you want to list is not provided, use the Add CAT tool / software not listed field to report such tools.

6 - Fields of expertise

6.1 - How can I add and edit my fields of expertise in my profile?

To report fields in your profile, go to the Services & offerings section of your Profile updater. To report General fields simply select a field from the list to the left and click on Sometimes to have the chosen field(s) added to the list of general fields that you work in. Once you have checked all the general fields you want to report, just click on Save. To edit your fields, click on the pencil-shaped button at the bottom right corner, and remove them by marking Never.




To report specialty, working and interest fields, select each field from the list available in the Detailed fields section. You can select multiple fields at a time. To remove them, hover over each field and click the x. To improve your directory position, place your most important field(s) at the top, by dragging-and-dropping.

6.2 - Can I change the order of fields reported in my profile?

Yes, you can change the order of specialty, working and interest fields you have reported in your profile from the Services & offerings section of your Profile updater. Just click on each field and drag it to the position you would like it to occupy in the list of fields. Remember to click on Save order at the bottom of the list after moving each field.

6.3 - Na koji način su oblasti stručnosti klasifikovane na ProZ.com-u?

Several category structures are used throughout ProZ.com for the purpose of classifying job postings, term questions, personal areas of expertise, glossaries, and more. There are two main structures: the ProZ.com general categories (9 of them), and the ProZ.com detailed categories (over 100).

6.4 - What are the detailed categories of expertise?

The detailed categories are a subject classification system developed based on the keywords used in a free entry box to describe the fields of KudoZ questions asked.

This more detailed category structure has been created with the following aims:

• Providing a means of expressing specific areas of expertise in profiles, jobs and directory searches.
  
• Providing finer KudoZ categorization, enabling more targeted emailing and, eventually, user download of field-specific glossaries.
  

6.5 - How were the fields used determined?

Both the general and detailed sets of disciplines were created based upon analysis of site usage patterns. The general categories are the top general categories in which jobs were posted during a period of review. The detailed categories are the top detailed categories in which KudoZ terms were posted during a period of review.

If you wish to propose a new specialty field, please submit a support request. Note that it is unlikely that a category would be added based upon a single request. But requests for additional categories, coupled with ongoing review of site usage patterns, will determine future changes to the category structure.

6.6 - The fields don't seem to make any sense.

The taxonomy of fields used at ProZ.com reflects market characteristics. No attempt has been made to make it stand up to rigorous academic analysis.

6.7 - Why is my specialty not available?

If you can't find your specialty, please submit a support request indicating which one you would liked added and then we will add it to our task list for development. Note that it is unlikely that a category would be added based upon a single request. But requests for additional categories, coupled with ongoing review of site usage patterns, will determine future changes to the category structure.

6.8 - Why are some categories shown twice —like cars and automotive?

Some specialty fields or categories are repeated through the drop-down menus, because a significant number of people entered those fields with multiple names during the time that ProZ.com used to collect and review that information. In order to prevent separation of similar data, these identical or related categories are tied together in the database. So it does not matter if you choose automotive or cars; both will be treated and shown in exactly the same way thereafter.

Note that any time you see a category with an equal sign =, that is a double entry —or pseudo-field— representing another, official one. For example, in the case of the category officially called Travel & Tourism, there is an additional pseudo-category called Hotels = Tourism that simply points to Travel & Tourism. So if you enter Travel & Tourism in your areas of specialization, your name will come up in directory searches for Hotels = Tourism, too.

6.9 - How many general, specialty, and working fields can I enter in my profile from the Fields of expertise page?

You are allowed to enter up to 10 specialties, 30 working fields, and up to 8 of the 9 general fields available. Only 5 or less from the general field will appear on your profile page. However all your specialty fields will appear on your profile page, and your working fields will appear collapsed, available under a More button.

6.10 - What is the difference between Specialty fields and Working fields?

Specialty fields are also working fields, but they are fields in which you specialize or do your best work. If your top area is, say, medicine, you should make sure it is listed as your top specialty, and you should consider accompanying this with sample translations related to medicine in your profile. Outsourcers can look for language professionals by specialty fields, so this can be important in meeting potential clients.

6.11 - Does the order of my specialty fields affect my directory positioning?

The ten fields that you have reported first will be considered your specialty fields. The following thirty fields will be considered your working fields, and the remaining fields will be considered interest fields. In directory searches for specialists in a field, those who have reported that field in their top-ten will have preferential positioning over those who marked it as working. Those who placed it between the 11th and 40th spots will in turn be given a priority placement over the users who reported it as interest.

6.12 - Why can't I enter more than 10 specialty fields (and 30 working fields)?

It is possible to select 10 specialty fields and 30 working fields, which means you may appear in the directory for a total of 40 fields. While we recognize that there are translators who are able to work in more fields, users are asked to select their best 10 (and after that, their next-best 30). ProZ.com is based on the idea of specialized translation and this system is designed around the idea that one can only be a specialist in so many fields at once.

6.13 - Why aren't my detailed fields of expertise displayed on my profile page?

Only the specialization fields that you select as specialty and working will appear on your profile page —that is, the first 40 fields you selected.

7 - Credentials

7.1 - Šta je "dokument kvalifikacije"?

Razna udruženja, škole i druga tijela širom svijeta nude prevodiocu ono što ProZ.com obično naziva "dokumenti kvalifikacija". Oni mogu uključivati "certifikate", "diplome" ili druge oblike kvalifikacije.

7.2 - Na koji način se dokumenti kvalifikacija koriste na ProZ.com-u?

Moguće je da članovi preko svojih profilnih stranica prijave da su stekli takve dokumente kvalifikacija. Shodno tome, objavljivači poslova imaju mogućnost da ograniče svoje objave poslova za one članove koji su prijavili svoje dokumente kvalifikacija. (Oni ne mogu ograničiti objave poslova za one s verifikovanim dokumentima kvalifikacija). Također, pretraživanja direktorija mogu biti ograničena na one s prijavljenim ili verifikovanim dokumentima kvalifikacija.



Imajte u vidu da ne postoji jednoobrazan standard za dokumente kvalifikacija za prevodioce. Nadalje, za mnoge jezičke parove dokumenti kvalifikacija nisu dostupni, a za neke koji žive na određenim područjima može biti teško da steknu mogućnosti za dobijanje dokumenta kvalifikacija. Preporučuje se da se selektivno koristi opcija ograničavanja za objavu poslova ili pretrage u direktoriju preko prijavljenih dokumenta kvalifikacija, i to samo za najveće jezičke parove.

7.3 - Kako da prijavim svoje dokumente kvalifikacija?

Da biste prijavili dokument kvalifikacije, prvo otiđite na Program za ažuriranje profila i kliknite na 'Dodaj dokumente kvalifikacija' pored odgovarajućeg jezičkog para, prijavljenog u odjeljku Jezički parovi. Otvoriće se prozor koji će vam omogućiti da prijavite bilo koje profesionalne dokumente kvalifikacija, certifikate ili akreditacije koje ste stekli od priznatih nadležnih institucija.

Napomena: Molimo da se pobrinete da prijavite oba jezička para (kada je to primjenjivo).

Nakon što to učinite sa svim svojim dokumentima kvalifikacija, oni će se pojaviti na vašem profilu u odjeljku Dokumenti kvalifikacija (Credentials).

7.4 - Do I have to submit a copy of my credentials for verification?

The credential filter used in jobs is based only on whether you have declared your credentials. Verifying your credentials benefits your profile and you, and is an added assurance to potential clients that you are a qualified professional.

Please note, however, that if you declare a credential you may be asked by ProZ.com staff to verify the existence of that credential in your name. If you are unable to verify a credential you have declared, it may be removed from your profile.

7.5 - Kako mogu da verifikujem dokument kvalifikacija?

ProZ.com vrši verifikaciju dokumenata kvalifikacija u vezi jezika koje su prijavili ProZ.com članovi. Trenutno, sljedeći dokumenti kvalifikacija mogu biti verifikovani:

• Akreditacije koje su izdane od strane nadležnih institucija, kao što su: AAIT, AAIC, CTA itd.
• Akademski dokumenati kvalifikacija u vezi jezika / diplome koje su izdale akreditovane obrazovne institucije

• Regularna pošta:
  calle 45 No 883, 3ro B
  (1900) La Plata
  Buenos Aires
  Argentina


• Fax: +54-221-4251266

7.6 - Does ProZ.com verify memberships in organizations or associations?

As they are in general temporary, and subject to change, ProZ.com is unable to verify memberships in organizations or associations. These should be reported under Memberships instead, by going to the Memberships tab of your Profile settings.

Please note, however, that if you declare your membership in a certain organization or association, you may be asked by ProZ.com staff to verify that you are or have been a member. If you are unable to verify a membership you have declared, it may be removed from your profile.

7.7 - Does ProZ.com verify reference letters from colleagues or employers?

No. Only accreditations issued by authorities and language-related academic credentials or degrees issued by accredited educational institutions can be verified.

7.8 - I took a language course or exam. Can I declare it as a credential?

Yes, you can declare your language courses and exams, but these will be monolingual credentials. This means that they prove your proficiency in a single language, not your ability to translate between a specific combination of languages.

For example, if you took an English course, you can declare it under English (monolingual) in your profile. You may need to add the monolingual entry to your list of languages and refresh the page, first.

8 - Continuing professional development (CPD) tracker

You can report and track all of your continuing professional development (CPD) activity through your ProZ.com account. You can keep it as a register just for yourself, or display it as another way to differentiate yourself to potential clients and collaborators. Paying ProZ.com members also have the ability to add certificates of completion where relevant, and request verification of CPD items from ProZ.com staff.

To get started, go to your ProZ.com profile. Between the sections for CV/Resumé and Professional practices, you will find a link to your CPD display (hidden by default).



You can toggle visibility there, to make this visible from your profile. To add CPD items and see your CPD display, just click on the link in your profile. You can also right click and copy the link if you wish to share a direct link to your CPD display with others, link to it from your website, etc. From your display page, you will see the option to add new entries. If you take a ProZ.com training course from now on, those will be added automatically upon completion, and if you are a paying member, they will be added together with your certificate of completion, and marked as verified.

8.1 - What kinds of activities can be reported as continuing professional development (CPD)?

At the moment, there are nine different categories of CPD available:

8.2 - Can I report paid projects I've worked on, or training classes I've given?

In general, no. ProZ.com provides ways of reporting and using commercial work you have done to attract potential clients (for example, via the "What I am working on" and project history features), and if you provide paid training to others you can also leverage that through ProZ.com already. For the most part, to be considered CPD, the activity or work should be non-commercial.

8.3 - Can I report courses/credentials which are not purely linguistic in nature?

Yes. Some activities which may not be purely related to translation or interpreting can still form part of your CPD. For example, if you specialize in technical translations, courses taken, events attended, or credentials achieved in that field are proof of your continuing professional development in the field in which you provide your linguistic services, and they can be reported and may be eligible for verification as well.

8.4 - Can I report language learning courses?

For the moment, no. Since language learning courses generally represent efforts which are pre-commercial work in that language, they are not included for now. From a potential client standpoint, whether you are learning Japanese or not is of little interest, as opposed to showing you are already proficient enough to work commercially in Japanese and are improving your skills in, say, interpreting in Japanese, or in the Engineering field in that language.

8.5 - Can I report CPD activities I have done through other organizations or programs which offer or track CPD?

Yes. The purpose of the ProZ.com CPD system is to allow you to track all of your continuing professional development in one place, and to use that as one more way of differentiating yourself to potential clients if you so choose (or however else you see fit).

8.6 - What kinds of mentorships can be reported?

Any mentorship performed under a program which provides some kind of formalized structure to a mentor pairing can be reported. For verification purposes, you may need to submit proof of the pairing, duration of the mentorship, etc.

If you have performed a mentorship outside of a formal mentorship program, you can apply to register that mentorship with ProZ.com by contacting the support team. You and your mentee will be asked to fill out a report which documents the mentorship so that ProZ.com staff can verify the pairing. If you are actively mentoring, you may be asked to register the pairing using the tools available in the Mentoring Pool.

8.7 - What about memberships in organizations?

Memberships can already be reported in your profile in the Memberships section, and are not part of your CPD. Some activities in which you engage as a member of different organizations, or in order to maintain membership there, may be considered as CPD, however.

8.8 - If I add a certificate of completion to a CPD entry, who can see that certificate?

Your certificates of completion will be visible to you and to staff. They are used to verify entries, and for the moment are not displayed publicly (if that becomes an option later on, you will be able to choose if you display them).

8.9 - How will reporting and verifying CPD benefit me?

If you do continuing professional development on at least an informal basis, it is nice to be able to keep track of it and have it in mind when lining up your professional objectives.

In terms of using CPD to increase your client contact, think of it as one more way of differentiating yourself. Potential clients will be able to see that you are actively working to improve your skills and services when they visit your profile.

8.10 - How does the ProZ.com CPD point system work?

When you add CPD activity, it is eligible for ProZ.com CPD points. Here is how it works:

• When a CPD activity you have added has been verified, the points allotted for that activity will also be shown next to the entry.
  
• If a CPD entry has not been verified, you will only see the potential points which would be allotted upon verification (these potential points are not displayed publicly).
  
• CPD points will tally up on a yearly basis and be displayed as "ProZ.com CPD points" for each year and each category, as well as appearing in the general overview of your CPD at the top of your display page.
  

• Online events: 1 point per hour (limit of 5 points per event)
  
• In-person events: 2 points per hour (limit of 10 points per event)
  
• Courses: 1 point per hour per course completed (limit of 3 points per course)
  
• Pro bono work: 1 point per 3,000 words or 1 point per hour if the work is interpreting
  
• Articles: 2 points for every article published
  
• Presentations/papers: 3 points per (unique) presentation given or per paper published
  
• Exams/certifications: 5 points
  
• Books: 5 points per book published
  
• Mentorships: 6 points for every mentorship completed
  

8.11 - What are CPD points used for?

At the moment, no plans have been made for the application of the CPD point system. Since entry verification (and therefore points) is limited to paying members, only a relatively small population of the ProZ.com community has access to it. For now, the plan is to let the CPD system work on its own and make improvements where needed. You can use the points earned from verified entries in the same way as you can use your CPD dashboard as a whole: as one more indicator to potential clients and collaborators that you are performing certain activities outside of your commercial work to improve and keep yourself up to date as a professional.

8.12 - I don't want to participate in the CPD feature at ProZ.com.

No problem! Some people don't do CPD, either because they don't have the time, or because they don't have the desire to. By default, the link to your ProZ.com CPD display is hidden in your profile, and you can show or hide it at will (you can also choose to enter CPD activities but hide them so that they are only visible to you). The CPD feature is there for those who are doing CPD activity and wish to make use of it.

9 - Verified Identity Program

9.1 - Šta predstavlja Program za verifikaciju identiteta (VID)?

Članovi ProZ.com osoblja, moderatori i ostali volonteri su pokrenuli program za potvrdu identiteta zainteresovanih korisnika sajta.



Kvačica koja se pojavljuje na korisnikovom profilu označava mogućnost da je identitet osobe provjeren. Klik na kvačicu će pružiti više informacija. Pristup ovoj informaciji se može pokazati kao koristan u procjeni rizika prilikom formiranja novih online odnosa.



Svrha potvrđivanja identiteta članova je radi povećanja uzajamnog povjerenja preko sajta, a posebno među korisnicima koji se ne poznaju osobno.

9.2 - Na koji način mogu izvršiti verifikaciju identiteta svog profila?

Stranica aplikacije za verifikaciju identiteta pruža dva načina da dobijete verifikaciju svog identiteta.

Jedan od načina da dobijete verifikaciju svog identiteta je da osobno poznajete nekog člana ProZ.com osoblja, moderatora, ili člana koji ima ovlaštenje da verifikuje identitete. (Spisak onih koji imaju ovlaštenje da verifikuju idetitete je sadržan u obrascu aplikacije. Uzet će se u obzir isključivo lični susreti.)

Drugi način da dobijete verifikaciju svog identiteta je da izvršite kupovinu putem kreditne kartice, koristeći kreditnu karticu koja nosi isto ime koje je uneseno na Vašoj profilnoj stranici. Ako kupite članstvo na sajtu, Vaš identitet će biti automatski verifikovan ako su svi uslovi zadovoljeni (vidi 1.7, ispod). Ako biste željeli imati verifikovan identitet bez kupovine članstva, možete izvršiti jednokratnu nepovratnu uplatu od 5 američkih dolara (US) putem kreditne kartice. Molimo da budete sigurni da kreditna kartica nosi Vaše ime, i da se Vaše ime na profilu nalazi pod „pravim imenom“ (bez obzira na to da li hoćete ili nećete izabrati da Vaše ime bude vidljivo za druge).

Trenutno ne postoji način da dobijete verifikaciju svog identiteta preko drugih sredstava, uključujući slanje faksa itd.

Napomena: Trenutno, uplate isključivo putem kreditne kartice i PayPal-a su prihvaćene za svrhe verifikacije identiteta.

9.3 - Kakav je vremenski raspored za program verifikacije identiteta (VID)?

Potrajat će nekoliko mjeseci da identiteti, za značajan postotak ProZ.com zajednice, budu verifikovani. Do tada, nikakve specijalne prednosti neće biti dodijeljene korisnicima s verifikovanim identitetima.

Čim značajan broj profila bude verifikovan, pojavit će se kvačice oznake i to ne samo na profilnim stranicama, već i na mjestima širom sajta.

9.4 - Zašto moj identitet više nije verifikovan?

Ako na svom profilu promijenite svoje ime, srednje ime, ili prezime nakon što je Vaš identitet već verifikovan, vaša verifikacija će biti poništena. Da biste ponovo postali verifikovani, morat ćete podnijeti zahtjev za podršku.

9.5 - Kako da verifikujem svoju identifikaciju (VIDed) na powwow skupu?

Da biste verifikovali svoju identifikaciju (ID) na powwow skupu, od strane člana koji ima ovlaštenje da verifikuje identitete, morate toj osobi pokazati identifikaciju sa slikom, kada se s njim ili njom lično susretnete.

Kao i s ostalim metodama verifikacije identiteta (VID), ime na Vašoj identifikaciji sa slikom se mora podudarati s pravim imenom kojeg ste unijeli na svom profilu. Međutim, za razliku od ostalih metoda verifikacije identiteta (VID) koje se vrše od strane osoblja sajta, morate također odabrati da prikažete svoje pravo ime na sajtu. U suprotnom, član neće biti u mogućnosti da vidi Vaše ime, i uporedi ga s imenom prikazanim na Vašoj identifikaciji (ID). Nakon što dobijete verifikaciju svog identiteta (VIDed), možete odabrati da ponovo sakrijete svoje pravo ime, ako želite.

Možete izmijeniti svoje pravo ime na svom profilu, putem odabira „Moj ProZ.com->Moje postavke->Lični podaci“, iz menija.

Možete izabrati da sakrijete ili prikažete svoje pravo ime na svom profilu, putem odabira „Moj ProZ.com->Moje postavke->Osnovni profil“, iz menija.

Jednom kada ste prikazali svoje pravo ime na sajtu, susreli se lično s članom koji ima ovlaštenje da verifikuje identitete i pokazali njemu ili njoj svoju identifikaciju sa slikom, tada toj osobi možete podnijeti zahtjev da verifikuje Vaš identitet na sajtu. Da biste to učinili, otiđite na stranicu aplikacije za verifikaciju identiteta (VID).

Na aplikaciji za verifikaciju identiteta (VID) odaberite opciju „lični susret“, i iz padajuće liste ovlaštenih osoba koje imaju ovlaštenje da verifikuju identitete, odaberite ime osobe koju ste upoznali. (Ako ime osobe nije na listi, ta osoba nema takvo ovlaštenje.) Zatim unesite datum i lokaciju vašeg sastanka, i pošaljite obrazac. Osoba će dobiti zahtjev putem e-pošte da izvrši verifikaciju Vašeg identiteta.

9.6 - Kako mogu dobiti ovlašćenje za verifikaciju identiteta drugih korisnika?

Ako je Vaš sopstveni identitet već verifikovan, možete se prijaviti za ovlaštenje da biste mogli vršiti verifikaciju identiteta (VID) ostalih korisnika, putem podnošenja zahtjeva za podršku.

9.7 - Izvršio/-la sam uplatu s kreditnom karticom, ali mi identifikacija (ID) još nije verifikovana.

Kada se, koristeći opciju plaćanja, podnese zahtjev za verifikaciju identiteta, ime na Vašem profilu pod „pravim imenom“ se treba u potpunosti podudarati s onim kojeg imate na svojoj kreditnoj kartici ili PayPal računu.

ProZ.com koristi ove informacije kako bi potvrdio da je ime koje ste unijeli na svom profilu isto kao ono koje ste unijeli na svojoj kredinoj kartici ili PayPal računu.

Ako se zbog bilo kojeg razloga informacije na Vašoj kreditnoj kartici ili PayPal računu ne podudaraju u potpunosti s onim na Vašem profilu, Vaš identitet neće biti verifikovan.

Shvatit ćete da je verifikacija identiteta veoma osjetljivo pitanje, jer ProZ.com svjedoči cijeloj zajednici da ste Vi osoba za koju se izdajete, i zbog toga nam je potrebna potvrda o Vašem identitetu preko kreditne kartice.

Molimo, imajte na umu da su trenutno, za svrhe verifikacije identiteta, prihvatljive uplate isključivo preko kreditne kartice i PayPal-a.

9.8 - I received a message stating that my identity could not be verified. Why?

If you have a "Translation company" account type, your identity will not be verified. Since the purpose of confirming members' IDs is to increase mutual trust across the site, in particular among users who don't know each other personally, only "Freelancer", "Freelancer and outsourcer" and "Student" accounts will be considered for ID verification.

Also, if you applied for verification using the payment method and the name on the account you are using to pay does not match the name in your profile (or you have not entered any name in your profile), then your identity will not be verified.

10 - Rates

10.1 - Kako da unesem svoje tarife?

Tarife se unose na stranici za ažuriranje profila (kliknite ovdje). U odjeljku 6, „Standardne tarife“, možete unijeti svoje tarife, valutu i vidljivost, te takođe primijeniti ove informacije na sve jezičke parove koji su navedeni na Vašem profilu. Također, nakon što su Vaše standardne tarife unesene, možete urediti pojedinačne tarife za svaki od svojih jezičkih parova.

10.2 - Why is this important for me?

Specifying your rate range makes it easier for clients to consider working with you. If you establish your rate range, you will not be bothered with notifications for jobs below your minimums. You will also be able to compare your rates with aggregated data from other pros working in your language pairs

Also, by specifying the range in which you are willing to work, you supply valuable information that will be used in educating clients. For example, if a client wants to post a job at 0.001 cents per word (a very low rate), he or she will be presented with data showing the percentage of pros who are not willing to work at that rate. This helps to head off unreasonable offers.

10.3 - How do I enter rates for each language pair reported in my profile?

You can enter language-specific rates by visiting your Profile updater and clicking on "Edit rates" next to each language pair in the Languages section. A window will pop-up allowing you to enter custom rates for each language pair.

10.4 - Can I report any surcharges, discounts or minimum charges aside from rates?

Yes. You can report rate conditions through the Rate conditions page.

10.5 - How can I show / hide rates in my profile?

You can set visibility permissions for your rates in the Financial section of your Profile updater.

10.6 - Šta su to minimalne i ciljne tarife?

Od Vas će se tražiti da unesete minimalne i ciljne tarife.

Minimalne vrijednosti su apsolutne minimalne tarife koje ćete prihvatiti za prevodilački zadatak. Trebalo bi da ne primite nijedno obavještenje za poslove koji su objavljeni u pratećoj oblasti tarifa koje su ispod Vaše minimalne vrijednosti.

Ciljna tarifa je ona koju ćete tražiti kada Vam se predstavi prevodilački zadatak koji zadovoljava sljedeće kriterije:

* Nalazi se u predmetnoj oblasti koja Vam je poznata
* Ne zahtijeva nikakve dodatne troškove za Vas (putne troškove, softver, rječnike itd)

Vaša ciljna naplata je ona koju biste mogli navesti u Vašem CV-u ili na ličnom veb-sajtu, kako bi to mogli vidjeti potencijalni klijenti.

10.7 - Where can I include any sucharges, discounts, or minimum charges?

You can list any adjustments you tend to make for special conditions when invoicing here.

10.8 - Zašto bih trebao/-la unijeti tarife?

Prednosti od navođenja raspona tarifa:



(1) Navođenje tarifa olakšava klijentima da razmotre mogućnost saradnje s Vama

(2) Nećete biti ometani s obavijestima o poslovima koji su ispod Vašeg minimalca

(3) Bit ćete u mogućnosti da uporedite svoje tarife s prikupljenim podacima kod ostalih profesionalaca u Vašim jezičkim parovima



Također, s navođenjem raspona u kojem ste spremni da sarađujete, Vi pružate vrijedne infomacije koje će biti upotrijebljene za prosvjećivanje klijenata. Na primjer, ako klijent želi da objavi posao za 0,001 centi/riječ (veoma niska tarifa), njemu ili njoj će se predstaviti podaci koji prikazuju procenat profesionalaca koji nisu spremni da rade za tu tarifu. To pomaže da se spriječe nerazumne ponude.

10.9 - Ja upravo počinjem raditi kao samostalni radnik. Koju tarifu bih trebao/-la naplatiti?

Tarifa koju biste trebali naplatiti ovisi o Vašem željenom dohotku, Vašoj produktivnosti, količini odmora kojeg uzimate i ostalim faktorima. Upotrijebite ovaj kalkulator tarifa da napravite osnovni proračun.

10.10 - Da li je unošenje tarifa obavezno?

Vi ne morate unijeti informacije o tarifama. Također, čak i ako izaberete da unesete tarife, ne morate ih učiniti vidljivima za druge.



Ako Vam je neugodno da unesete određeni raspon tarifa, razmislite o dodavanju napomene, na svoju profilnu stranicu, koja glasi: „Tarife su ovdje isključivo za svrhu procjene, i podložne su promjeni nakon razmatranja posla.“

10.11 - Kakve tarife ljudi traže? Mogu li vidjeti prikupljene podatke?

Možete vidjeti tarife unesene od ProZ.com zajednice na ovoj stranici ili putem korištenja linka na meniju, „Pogledajte tarife“. Ograničenja:

• Dostupno za članove sajta isključivo
• Dostupno isključivo za vrste računa „samostalni radnik“ i „samostalni radnik i kompanija“
• Morate unijeti svoje tarife
• Možete pogledati tarife za do 5 svojih jezičkih parova

10.12 - How is my maximum rate calculated?

Your maximum rate is calculated automatically based on the minimum rate you entered in your profile. It is 2.5 times the minimum rate. Note that as with all rates you enter, a lower or higher rate can always be negotiated after you are chosen to complete an assignment.

10.13 - Unio/-la sam svoje tarife, ali još uvijek dobijam neke poslove koje nude tarifu ispod mog minimalca. Zbog čega se to dešava?

Nisu svi poslovi u skladu s formatom "[X] po [word|hour|total] u [currency]". Neki poslovi naznačavaju redove umjesto riječi, dok tekući ili interni poslovi u organizaciju imaju drugačije uslove za određivanje cijene, i tako dalje. Da bi se prilagodilo ovim različitim situacijama, spoljnim naručiocima poslova se pruža mogućnost unosa određene cijene za posao u standardnom formatu, ili putem korištenja polja za tekst u slobodnoj formi za unos određene cijene. Poslovi koji koriste format slobodne forme ne mogu biti prekontrolisani prema tarifama, tako da ćete primiti obavještenje od njih čak i ako su tarife ponuđene ispod Vašeg određenog minimuma.

Imajte na umu da će u budućnosti spoljni naručioci poslova imati više motiva da unesu određenu cijenu u standardnom formatu, i bez obzira na to da li je standardno određena cijena unesena ili ne, to neće uticati na činjenicu ko prima obavještenje.

10.14 - Zašto ProZ.com ne postavi minimalnu tarifu za prevođenje?

Pogledajte http://www.proz.com/faq/jobs#jobs_minimum_rate

11 - WWA (Willingness to Work Again) or translator feedback

11.1 - What is translator feedback (sometimes called WWA)?

Translator feedback is a ProZ.com feature that provides translators, interpreters and other service providers with a means of requesting, collecting and displaying in their profiles willingness to work again (WWA) feedback from clients and colleagues.

Site users can request feedback from outsourcers and colleagues with whom they have worked. Colleagues and outsourcers may answer requests by providing feedback. They can also take the initiative in providing public feedback to service providers with whom they have worked.

The translator feedback page provides a dedicated interface to those willing to request or provide translator feedback.

11.2 - Od čega se WWA unos sastoji?

Unos se sastoji od tri dijela:
1. Izjava spoljnih naručioca poslova za njihovu „vjerovatnoću za ponovnu saradnju“ (s „da“ odgovorom na pitanje „Da li biste ponovo angažovali za posao ovog davaoca usluge?“)
2. Kratak redak popratnog teksta za „da“ (opciono)
3. Odgovor, od jednog retka, davaoca usluge spoljnom naručiocu posla (opciono)

11.3 - Za šta su WWA unosi dobri?

11.4 - Pod kojim uslovima WWA unos može biti (tražen od / napravljen od) spoljnog naručioca posla?

Spoljni naručilac posla mora imati naručen plaćeni posao za davaoca usluge, u barem jednoj prethodnoj prilici. WWA unosi nisu dozvoljeni na osnovu prevodilačkog testa ili bilo koje druge preliminarne interakcije.

Termin „spoljni naručilac posla“ se ovdje koristi u širem smislu da označi bilo koga ko prosljeđuje plaćeni posao. To obuhvata ne samo jezičke kompanije i klijente, već takođe i prevodioce i interpretatore koji, kada su oni zauzeti, upućuju posao kolegama.

Spoljni naručilac posla može pružiti samo jedan WWA unos za svakog davaoca usluge koji je radio za njih. Međutim, različiti projektni menadžeri, iz iste kompanije, mogu da pruže povratnu informaciju za davaoca usluge koji je radio na njihovim projektima.

11.5 - Can I request feedback from different project managers I have worked with in the same company?

Yes.

11.6 - How can I help identify the maker of a feedback entry?

When possible, a translator feedback entry includes a link to a ProZ.com profile or Blue Board record that represents the person who gave the feedback. This information can be helpful to others when determining how much to rely on a particular feedback entry.

If the person was not logged in when giving feedback, you can help to identify them by finding a Blue Board record or ProZ.com profile with which they are associated, and then submitting that information in a support request. (Staff will attempt to corroborate it based on email address and other information.)

If you have worked for the outsourcer who gave a feedback entry, you can also help by making an entry in that outsourcer's Blue Board record.
When you identify a matching Blue Board record, submit that information in a support request. ProZ.com staff will attempt to verify the association, either by matching the email address of the person who gave the feedback, or by contacting the Blue Board record's primary contact for verification.

11.7 - Da li mi je potreban ProZ.com profil da pružim WWA unos?

Da, trenutno samo oni koji su registrovani u ProZ.com-u mogu da naprave WWA unos. Ova odluka je zasnovana na povratnim informacijama koje smo dobili, utemeljenim na primijećenim mogućnostima zloupotrebe, da su se članovi osjećali ugodnije s neophodnom registracijom.

Ovo bi se moglo promijeniti u budućnosti ako se pronađu načini koji bi bili prihvatljivi za sve stranke

11.8 - Da li je „da“ jedini mogući odgovor na pitanje „vjerovatnoće za ponovnom saradnjom“, postavljeno za spoljne naručioce poslova?

Za sada je odlučeno da se zamole korisnici sajta da naprave unose samo za one prevodice i interpretatore s kojima bi željeli da ponovo sarađuju. (Drugim riječima, nije moguće napraviti unose „ne“ i „možda“ u odgovoru na pitanje: „Da li biste ponovo srađivali s ovom osobom?“) Ovaj pristup je namijenjen da uputi na bojazan koju su neki članovi izrazili u vezi mogućnosti zloupotrebe, što bi trebalo omogućiti da fokus bude stavljen na ključnu ulogu funkcije, tj. marketing.

U budućnosti, kako bi se poboljšao integritet (a zauzvrat, marketinška efikasnost alata), odgovori „ne“ i „možda“ će takođe biti ponuđeni za one koji prave WWA unose. Ako je ovo zabrinjavajuće, imajte na umu niz zaštita koje su postavljene i povrh toga, prema zadanosti, WWA unosi su vidljivi samo za osobu u čiju korist su uneseni. Nikada neće postojati obaveza da se WWA unos učini javnim.

11.9 - Zvuči dobro -- Želio/-la bih da prikažem unose „vjerovatnoće za ponovnu saradnju“ od svojih klijenata, na svom profilu. Kako mogu da to uradim?

Da biste zatražili povratnu informaciju od spoljnog naručioca posla, s kojim ste sarađivali, otiđite na „Moj WWA“ pod tabom „Moj ProZ.com“ na početnoj stranici, i odaberite „Zatražite WWA unose“. Ako spoljni naručilac posla ima račun na ProZ.com-u i u Blue Board-u, ukucajte naziv profila spoljnog naručioca posla u polje za „Pretraživanje“. Ova pretraga će izvući korisnike iz Blue Board stranica i profila. Zatim, odaberite odgovarajući unos iz prikazanog spiska i kliknite na dugme „Dodajte na spisak“, kako biste dodali ovog spoljnog naručioca posla na spisak Vaših spoljnih naručioca poslova kojima ćete poslati pozivnicu da ponude WWA povratnu informaciju za Vas.

Jednom kada ste dodali spoljnog naručioca posla na spisak, kliknite na dugme „Pređite na korak 2 od 3 (prilagodite e-pošte)“, kako biste otišli na stranicu na kojoj ćete biti u mogućnosti da prilagodite poruku koju ćete poslati spoljnim naručiocima poslova koje ste naznačili. Napominjemo da ćete pronaći šablonski tekst koji se upotrebljava za potraživanje WWA unosa. Možete upotrijebiti ovaj tekst i / ili ga prilagoditi kako bi bolje odgovarao Vašim prioritetima. Takođe, možete dodati ime ili alternativnu adresu e-pošte.

Naposljetku, kliknite na dugme „Pređite na korak 3 od 3 (pregledajte i pošaljite e-pošte)“, kako biste pregledali i poslali svoj zahtjev ili uredili svoju poruku.

Za spoljne naručioce poslova koji nemaju profile ili Blue Board stranice na ProZ.com-u, samo unesite njihovo ime i adresu e-pošte, a zatim kliknite na dugme „Pređite na korak 2 od 3 (prilagodite e-pošte)“ da biste otišli na stranicu na kojoj ćete biti u mogućnosti da prilagodite poruku koju ćete poslati tom spoljnom naručiocu posla. Ujedno uz spoljne naručioce posla, pronaći ćete i šablonski tekst koji se upotrebljava za potraživanje WWA unosa. Da biste poslali svoj zahtjev, samo kliknite na dugme „Pređite na korak 3 od 3 (pregledajte i pošaljite e-pošte)“, kako biste pregledali i poslali svoj zahtjev ili uredili svoju poruku.

11.10 - How can I send a translator feedback requests in languages other than English?

You can completely customize the message that is sent when requesting translator feedback. However, a small box will appear at the bottom of the message, with special links for giving feedback. The content of this box is only available in English.

11.11 - How can I reply to feedback entries I received?

You can reply to WWA feedback entries you received from the My WWA entries/requests page.

11.12 - Kako mogu da ponudim pozitivan unos „vjerovatnoće za ponovnu saradnju“, u korist korisnika sajta koji je radio za mene?

Da biste pružili WWA povratnu informaciju za davaoca usluge s kojim ste sarađivali, otiđite na „Moj WWA“ iz taba „Moj ProZ.com“ na početnoj stranici i odaberite „Ponudite WWA unose“. Ako je bilo koji davalac usluge već podnio zahtjev za WWA povratnu informaciju od Vas, vidjećete ime(-na) davaoca(-laca) usluge i tri moguća postupka:



1) Bez akcije

2) Pružite WWA

3) Nemojte pružiti



Izaberite bilo koju od ove tri opcije, a zatim kliknite na „Pređite na korak 2 od 3 (Unesite WWA informacije)“. Ako odaberete „Bez akcije“, bićete preusmjereni na opciju „Potražite druge davaoce usluga“.



Ako odaberete „Pružite WWA“, od Vas će se tražiti da unesete WWA informacije za davaoca(-ce) usluge, koji Vam je poslao pozivnicu (i da odgovorite na pitanja „Da li ste radili s ovim davaocem usluge?“ i „Da li biste ponovo sarađivali s ovim davaocem usluge?“). Zatim biste trebali kliknuti na „Pređite na korak 3 od 3 (pregledajte svoje WWA unose)“, kako biste pregledali i obradili ili uredili svoje WWA unose.



Ako odlučite da ne pružite WWA povratnu informaciju za davaoca(-ce) usluge, biće Vam data opcija da počnete od koraka 1.



Ako nemate nikakvih WWA zahtjeva od davalaca usluga, potražite davaoca usluge za kojeg želite da napravite unos putem ukucavanja korisničkog ili pravog imena (onog odabranog za prikaz od strane samostalnog prevodioca) u polje za „Pretraživanje“, a potom kliknite na odgovarajući unos na prikazanoj listi. Ako se predstavljeni, ispod prikazani, podaci podudaraju s traženim davaocem usluge, kliknite na „Dodajte na listu“ kako biste dodali ovog davaoca usluge na listu davalaca usluga za koje ćete podnijeti WWA unos.



Onda kada ste dodali davaoca usluge na listu, kliknite na dugme „Pređite na korak 2 od 3 (Unesite WWA informacije)“, da biste otišli na stranicu na kojoj ćete biti u mogućnosti da uneste WWA informacije za davaoca(-laca) usluge kojeg ste odabrali (i da odgovorite na pitanja „Da li ste radili s ovim davaocem usluge?“ i „Da li biste ponovo sarađivali s ovim davaocem usluge?“).



Naposljetku, kliknite na „Pređite na korak 3 od 3 (pregledajte svoje WWA unose)“, kako biste pregledali i obradili ili uredili svoje WWA unose.

11.13 - Koje su moje opcije u pogledu vidljivosti mojih WWA unosa?

WWA informacija je prikazana u gornjem desnom uglu Vašeg profila. Postoje tri opcije za vidljivost ove informacije:

a) Unosi vidljivi samo vlasniku profila

Ovo je zadano stanje. Profili su već kreirali ove postavke na mjestu.

Ovako će se funkcija pojaviti na novom profilu koji nije dobio WWA unose:



Nakon dobijanja WWA unosa, vidjećete ovo:




... dok će posjetilac vidjeti:




b) Unosi vidljivi posjetiocu

Ako se odlučite da kliknete na dugme „Prikažite posjetiocima“, vidjećete:





A sada će posjetioci Vašeg profila biti u mogućnosti da vide unose:




S klikom na broj unosa, otvoriti će se polje gdje će detaljne informacije o unosima biti prikazane.

c) WWA sakriveno od vlasnika

Ako ste odabrali da sakrijete svoje WWA unose od posjetilaca Vašeg profila, možete takođe učiniti ovu funkciju nevidljivom i za sebe. Da biste uradili ovo, samo kliknite na dugme „Sakrij od mene“. Sve će to biti vidljivo tada je dugme koje možete upotrijebiti da biste učinili WWA funkciju ponovo vidljivom, ako tako odaberete u budućnosti.

Tako da ćete u ovom slučaju vidjeti:





A, posjetilac Vašeg profila neće vidjeti ni traga od WWA:

11.14 - Can I display client feedback and testimonials elsewhere in my profile?

Yes. The Project history provides the option to gather and display client and collaborator feedback on specific projects. Some translators also choose to select and reflect some client feedback in other sections of their profile, such as the About me section. Note that displayed feedback not collected through a system like the WWA system may be subject to requests for verification by site staff, in the interest of transparency and of protecting the integrity of the feedback system.

11.15 - Da li je ova mogućnost takođe namijenjena da koristi i spoljnim naručiocima posla?

Da. Spoljni naručioci posla, koji se odluče da uzmu u obzir WWA podatke, mogu doći do zaključka da su oni u mogućnosti da efikasnije kvalifikuju prevodioce i interpretatore.

11.16 - Kako WWA može biti korisna za oba pružaoca usluga (tj. za prevodioce i inetpretatore) i spoljne naručioce poslova, u isto vrijeme?

Odnos prevodilac / spoljni naručioc posla je jedan od partnerskih, ne suparničkih. Ako WWA sistem vodi ka ciklusima bržeg angažmana, manjem broju prevodilačkih testova, itd. to će podjednako biti dobro za spoljne naručioce poslova i pružaoce usluga.

Blue Board je primjer još jednog instrumenta na korist kako pružaocima usluga tako i spoljnim naručiocima poslova. Spoljni naručioci posla koji se nalaze na spisku i koji su primili pozitivne unose izvještavaju o većem stepenu povjerenja i kraćem ciklusu za pokretanje poslova među onim pružaocima usluga koji se pozivaju na Blue Board.

11.17 - A šta je s povjerljivošću? Ja ne mogu / radije ne bih otkrio/-la imena svojih klijenata.

Trenutno, svaki unos sadrži ime klijenta (nema načina da se dobiju anonimni unosi). Stoga, trebalo bi da se uzdržite od pozivanja unosa od klijenata s kojima imate sporazum ili pretpostavku o povjerljivosti.

11.18 - Ja ne posjedujem ugovore o povjerljivosti kao takve, ali ne želim da drugi znaju za koga radim. Kako mogu spriječiti da moji klijenti budu otkriveni?

Ne morate učiniti ništa. Prema zadanosti, WWA unosi neće biti prikazani na Vašem profilu. Možete odabrati prikazivanje i neprikazivanje WWA unosa, po volji. Ono što možete kontrolisati je da li se *svi* dobijeni unosi hoće ili neće prikazati. Nije moguće odustati od pojedinačnih WWA prikaza unosa.

11.19 - A šta u vezi želje članova da budu u mogućnosti da spriječe druge u pravljenju neželjenih WWA unosa?

Moguće je povući se iz BB / WWA mreže. Ovo, radi izjednačavanja, za sobom povlači to da baš kao što ovi korisnici ne prihvataju neželjene unose, oni će se takođe uzdržati od njihovog pravljenja za druge (bilo preko WWA sistema ili Blue Board-a). U smislu da se oni odriču svojih prava da prave unose za druge, u zamjenu za oduzimanje prava drugima da prave unose za njih.



Ova opcija ne sprječava primanje LWA povratnih informacija u Blue Board-u, niti uzrokuje da bilo koja povratna informacija bude izbrisana. Korisnici koji se povlače će ipak biti u mogućnosti da naprave unose za druge koji ih pozovu da to urade.

11.20 - Ako uklonim WWA, potencijani klijenti bi mogli misliti da ne želim prikazati povratnu informaciju jer sam loš prevodilac. Da li bi bilo u redu da to napišem na svom profilu, da sam se opredijelio/-la ne iskoristiti ovu mogućnost da bi zaštitio/-la klijente, ili nešto tome slično?

Naravno; poželjno je da dodate takvu vrstu objašnjenja.

11.21 - Da li postaoji nadzor osoblja i / ili moderatora?

WWA unosi se provjeravaju od strane članova osoblja sajta, prije nego što postanu vidljivi, ne radi cilja da se osigura njihova tačnost, već samo radi potvrde da se funkcija koristi za namijenjene svrhe. Članovi osoblja su takođe dostupni, preko sistema podrške, da pregledaju i istraže nepouzdane unose i moguću zloupotrebu, po zahtjevu.



Moderatori nisu uključeni u administriranje WWA sistema.

11.22 - Da li je WWA mogućnost ograničena na članove?

U početku, svi aspekti novog sistema povratnih informacija će biti dostupni svim korisnicima sajta, bez obzira na status članstva. U budućnosti postoji mogućnost da će biti uvedena ograničenja za korisnike koji nisu članovi; kao što je prepreka za broj unosa, koji mogu biti napravljeni ili prikazani s njihove strane.

11.23 - Outsourcer says no invitation was received. What can I do?

If an outsourcer to whom you sent a translator feedback request says no request was received, check that the email address used is correct. Also, you can suggest the outsourcer to check the spam folder of their email inbox and send a reminder message as described here.

If no message is finally received, you can suggest the outsourcer to provide feedback directly by clicking Give translator feedback in your profile.

11.24 - Stavka WWA je označena kao nepotpuna, u mom programu brzog ažuriranja profila, iako sam primio/-la unos. Zašto?

Program za brzo ažuriranje profila će prikazati WWA stavku (što je stavka koja se „potiče“, prije nego „zahtijeva“) kao kompletnu, samo ako je unos primljen od spoljnog naručioca posla koji ima provjeren identitet, ili je sam primio barem jedan Blue Board unos od drugog korisnika sajta. Ovaj uslov ima za cilj za obeshrabi zloupotrebu WWA sistema.

11.25 - Kako mogu dobiti zeleni znak dovršenosti za WWA na svom profilu?

Da biste dobili zeleni znak za „dovršenost“ u WWA oblasti na svom profilu, potreban Vam je najmanje jedan unos od strane profila koji ispunjava barem jedan od sljedećih uslova:

a) ima verifikovani identitet
b) ima Blue Board evidenciju s najmanje jednim unosom od treće stranke
c) pripada članu sajta
d) ima najmanje 12 PRO KudoZ bodova

11.26 - What does the message received line mean next to the clients' names that I requested WWAs from?

The message received line that appears in your WWA request entry form next to the client that you requested a WWA entry from is just an email confirmation message to inform you that the email you sent them was received in their inbox.

Now, you will just need to wait for the outsourcer to respond.

11.27 - Slučajno sam unio/-la WWA komentar za pogrešnog prevodioca. Kako mogu da izbrišem ovaj komentar?

Molimo da podnesete tiket za podršku (support ticket) identifikujući pogrešan unos.

11.28 - I received translator feedback from an outsourcer I have never worked for. What should I do?

If you are sure that the entry you received has been posted by an outsourcer you never worked for, please submit a support request and specify the entry.

Remember that some outsourcers' profile names are different from their Blue Board titles or their company names. Make sure the outsourcer is not using a site name different from their company name and that you have not worked for this company in the past.

11.29 - How can I edit a feedback comment/reply?

In special cases, staff will edit comments accompanying translator feedback entries or replies to entries at the poster's request.

To have a feedback comment or a reply edited by site staff, please submit a support request and specify the entry in which the comment / reply should be edited and the desired new text for the comment / reply.

11.30 - The outsourcer I am looking for does not show as part of search results. What can I do?

If you are looking for a specific outsourcer and they do not show as part of search results, make sure you are looking for the outsourcer's profile name (the name shown in their profile).

Note that Blue Board titles are not always used as profile names by outsourcers. In cases in which the Blue Board title and the outsourcer's profile name are different, conducting a search for the Blue Board title will not produce any results.

Also, make sure the outsourcer you are looking for has a profile at ProZ.com. Some outsourcers with Blue Board records may have removed their profiles or may have not created any profile for their company. Remember that outsourcers must have an account with ProZ.com to submit WWA feedback.

11.31 - Where can I see translator feedback statistics?

To view feedback statistics, go to the translator feedback stats page.

11.32 - Can a user receive translator feedback from family members or close associates?

Translator feedback should not provided to family members or close associates, in order to maintain a certain level of transparency in the feedback system.

See also general site rule 2 for more on why this policy may be enforced.

11.33 - What are WWA ratings?

WWA ratings enable outsourcers to provide more detailed feedback to their service providers.

11.34 - Will WWA ratings replace WWA feedback?

No. WWA feedback is separate from WWA ratings. Profile owners will continue to have the same rights to show/hide/solicit WWA feedback they have always had.

11.35 - What are service provider options regarding the visibility of their WWA ratings?

There are two options for visibility of service provider WWA ratings:
- Display all WWA ratings publicly to all profiles visitors
- Keep all WWA ratings private

If service providers choose not to display WWA ratings, profile owners will still see their WWA ratings but visitors to their profile will see no trace of WWA ratings.

If service providers choose to show WWA ratings, all visitors to their profile will see all of their WWA ratings.

11.36 - What about my WWA feedback entries?

Your WWA feedback and settings will not change. You will keep all of your WWA feedback and you may choose to show or hide all WWA feedback, independent of showing or hiding your WWA ratings.

11.37 - What are outsourcers options regarding the visibility of their WWA ratings?

There are two options for visibility of individual outsourcer WWA ratings:
- Keep a single WWA rating on a service provider private and visible only to that outsourcers’ team members.
- Share a single service provider WWA rating with that service provider.

If an outsourcer chooses to share a WWA rating with a service provider, and that profile owner sets their WWA ratings to private, only the outsourcer and service provider will be able to see that WWA rating.

If an outsourcer chooses to share a WWA rating with a service provider, and the profile owner sets their WWA ratings to public, all profile visitors will be able to see that WWA rating and the outsourcer’s name.

11.38 - Are WWA ratings required to participate in any ProZ.com services or features?

Yes. In order to join ProZ.com pools, service providers will be required to show their WWA ratings.

11.39 - What are the conditions under which WWA ratings can be made by outsourcers?

Only logged in outsourcers (LSP/Agencies, end clients or account type (outsourcer & freelancer) can leave WWA ratings.

Outsourcers will be able to leave a single WWA rating per verifiable project.

Only those outsourcers in good standing (i.e. no outstanding non-payment reports, active administrative actions) will be able to create WWA ratings. All postings must follow all ProZ.com site rules and policies.

11.40 - What is a verifiable project?

A verifiable project is one where the outsourcer, if requested, can provide written documentation that a project or order has been accepted by the service provider.

11.41 - Can I reply to WWA ratings I received?

Yes. Service providers will be able to reply/comment to WWA ratings they receive.

11.42 - Will WWA ratings have more detailed category ratings (i.e. communication skills, on time delivery, etc.)?

Yes, it is planned that detailed category ratings will be released in the future.

11.43 - Will an outsourcer be able to edit their WWA ratings?

Outsourcers that keep their WWA ratings private will be able to edit them at any time.
Outsourcers that choose to share their WWA ratings with service providers will not be able to edit their WWA rating for 30 days after they share that WWA rating with the servicer provider.

11.44 - Will WWA ratings have an effect on my directory position or rank?

Not at this time.

11.45 - How can I request or solicit WWA Ratings?

Service providers can request WWA ratings in the same manner in which service providers can request WWA from their clients.

11.46 - What are the rules for submitting WWA ratings?

Certain conditions must be met before WWA ratings can be made:

• In order for WWA ratings to be shared with service providers they must be entered when a verifiable work order has been assigned and there have been no payment issues.
  
• It is not possible to edit an entry for 30 days after it has been shared with the service provider.
  
• A service provider is allowed to reply. (Note that it is not possible to edit an entry for 30 days after a reply has been received.)
  
• Self-entries are not permitted.
  
• Defamation is not permitted. A WWA rating entry may not be used to defame any individual or business. Entries, comments accompanying entries, and responses to entries, must focus strictly on WWA ratings and adhere to all ProZ.com site rules.
  
• All communication must adhere to all ProZ.com site rules.
  
• Attempting to influence another's use of WWA ratings is prohibited. Exerting pressure on someone to change a WWA rating entry or reply, or to make a new entry or reply of a specific nature, is forbidden. (Inviting outsourcers to make WWA rating entries or replies is acceptable, as long as there is no attempt to influence the content of those postings.)
  
• WWA ratings may not be used to coerce. Using a WWA rating, or threatening to use a WWA rating, in such a way as to pressure a service provider or outsourcer into taking some action, is strictly prohibited.
  

11.47 - Will banned outsources or those with open non-payment reports be permitted to leave WWA ratings?

No.

11.48 - Will outsourcers be able to leave multiple WWA ratings?

Outsourcers may leave one WWA rating per verifiable project.

11.49 - What if I disagree with a WWA Rating I have received?

If a service provider feels a WWA rating violates the WWA ratings rules, they can open a support request. ProZ.com reserves the right to review WWA ratings on a case by case basis, and to remove any WWA rating or comment which may not conform to ProZ.com site rules & policies.

11.50 - I got a request for WWA feedback from a service provider via email, how do I provide it?

At the end of the message sent by the service provider who worked with you, you will find a box with different options:

• The first option is to Rate this service provider (for logged-in users).
  
• The second option is to indicate your willingness to work again with this service provider by answering the following questions: Have you worked with this service provider? and Would you be willing to work again with this service provider? and a blank text box to leave a comment.
  
• The third option is, if you do not wish to give this service provider feedback, to click on the Decline button in the top right corner of the second field. You will not receive further notifications regarding this request.

12 - Portfolio: my sample translations

12.1 - How do I add sample translations to my Portfolio?

Samples are really important, not just for profile completeness, but in order to show the quality of your work.

To add sample translations to your profile, go to Professional history in your Profile Updater.

You can add video samples of your audiovisual and interpreting work by clicking on Add a new video sample.

In the case of text samples, you should aim for samples that are at least 150 words long; and ideally no longer than 500 words. Translation samples can be extracted from your previous commercial and non-commercial work, as well as fair-use extracts of published works and translations of works in the public domain.

First complete every required field (Language pair and Title). Then, copy the sample of your translation from you device and paste it in the Source text and Target text boxes. These boxes allow HTML code.

To save your samples, click on Add translation. Notice that if you do not complete the required fields, your samples will not be saved. Make sure to check "I confirm I own the source text or have explicit permission to use it, and that the target text is my own translation of that source text." for the button to be enabled.

12.2 - How can I change the order of sample translations in my portfolio?

The order of sample translations reported in profiles can be changed by selecting each sample in the list of samples in the Professional history section of the Profile updater and dragging them to the desired position, saving and updating changes after each movement by clicking on Save and update profile at the bottom of the page.

12.3 - Can I toggle the visibility of the samples in my portfolio?

No. You can either choose to enter samples which will be publicly visible to visitors to your profile or choose not to enter these samples. For the latter option you can tick the box next to I choose not to enter any sample translations at this time in the Portfolio/Sample Translations in the Professional history section of your Profile updater.

Another option would be to enter samples and removing the sensitive information you would not like to be disclosed. Make sure you are respecting confidentiality agreements when entering these samples.

12.4 - How can I respect confidentiality agreements with clients while showing sample translations in my portfolio?

If a translation you have done is subject to a confidentiality agreement, avoid adding this translation to your portfolio and try adding a sample text taken from the web or elsewhere instead. Remember that sample texts do not need to be long, but that two or three paragraphs should be enough.

13 - Project History

13.1 - Šta je ProZ.com Historija projekata (SM)?

ProZ.com sistem Historije projekata (SM) pruža prevodiocima i interpretatorima prikladne načine za održavanje evidencije završenih projekata, prema jeziku, oblasti i ostalim karakteristikama. Koristite ga za organizaciju svojih projekata, praćenje plaćanja itd.

Dodatno, sistem Historije projekata (SM) dozvoljava korisnicima da na svojim profilnim stranicama prikažu opće detalje odabranih projekata, kako bi potencijalnim klijentima i saradnicima predočili suštinu svojih prošlih iskustava. Uz klijentovo dopuštenje, ime klijenta i povratni komentar također mogu biti prikazani.

Kada spoljini naručilac poslova pretražuje ProZ.com direktorij radi prevodioca ili interpretatora, broj potvrđenih projekata ‒ u oblasti i paru ‒ bit će prikazan.

Također je moguće pratiti, i prema izboru prikazati, imena ProZ.com kolega koji su s Vama sarađivali na projektu.

13.2 - Ko može koristiti sistem Historije projekata (SM)?

Svim korisnicima sajta je dozvoljeno da u potpunosti iskoriste funkcionalnost Historije projekata (SM).

13.3 - How do I add a new project to my project history?

To add a new project to your project history visit your Project history page. Select the Add a new project option from the menu to the left and you will be re-directed to the project form. Complete this form with all required information and click on Submit.

Once you have submitted your project, you can make it visible in your profile by clicking on Make visible in the Actions column, next to the project.

13.4 - Koje se vrste projekta mogu navesti?

Upotrijebite Historiju projekata (SM) kao sistem za praćenje projekata prijevoda, interpretacije, uređivanja, korekture, koje ste lično dovršili.

13.5 - Da li mogu navesti projekte koje sam dobio/-la od klijenata izvan ProZ.com-a?

Da; možete navesti bilo koji projekt, bez obzira na to kako ste upoznali klijenta i bez obzira da li klijent jeste ili nije registrovan u ProZ.com-u.

13.6 - Ja / moja kompanija sam/smo nadgledali projekat. Trebam li to navesti?

Ne ‒ ne trebate navoditi one projekte koje je Vaša kompanija nadgledala. Sistem Historije projekata (SM) je namijenjen za prevodioce, interpretatore, lektore i korektore kako bi vodili evidenciju o poslu kojeg su lično izvršili.

13.7 - Da li je moja Historija projekata (SM) privatna?

Da ‒ prema zadanosti, samo Vi možete vidjeti informacije koje ste unijeli u svoju historiju projekata.

13.8 - Vidim historije projekata od drugih korisnika. Zašto je to tako?

Postoji mogućnost da prikažete opšte detalje odabranih projekata, iz svoje historije projekata, ako to želite. Na Vašoj profilnoj stranici pojavit će se prikaz onih projekata koje ste odabrali prikazati, pod nazivom taba „Historija projekata“. Prikaz onih projekata koji predstavljaju Vaše stručne oblasti može biti efikasno marketinško sredstvo za Vaše usluge.

13.9 - Primijetio/-la sam da su nazivi klijenata ponekada prikazani u historijama projekata kod ostalih korisnika. Šta je to što određuje da li će se nazivi klijenata prikazati ili ne?

Naziv klijenta je prikazan isključivo ako su obje strane saglasne da se to javno prikaže.

Kada unesete projekt u svoju u historiju projekata, od Vas se traži odluka da prikažete ili ne prikažete naziv klijenta. U slučaju da želite prikazati naziv klijenta, tada se klijentu automatski šalje e-pošta koja traži odobrenje od klijenta. Onda kada se dobije dopuštenje, naziv klijenta postaje vidljiv.

13.10 - Šta je „potvrda“ od spoljnog naručioca posla?

Kada unesete projekt, pruža Vam se mogućnost da zatražite „potvrdu“ od spoljnog naručioca posla. Ako to zatražite, spoljni naručilac posla će imati mogućnost da potvrdi da je projekat izvršen i da je Vaš opis bio tačan.

13.11 - Na koji način funkcioniše „povratni komentar“ spoljnog naručioca posla?

Još jedna dostupna opcija je da prilikom unosa projekta zatražite „povratni komentar“ od strane spoljnog naručioca. Kada se to zamoli, tada se spoljnom naručiocu posla pruža mogućnost da svoje iskustvo s Vama opiše kao „pozitivno“, „neutralno“ ili „negativno“. Također, može se unijeti i komentar od jednog retka.

Izgrađivanje historije povratnih informacija od klijenata može biti efikasna marketinška tehnika.

13.12 - I sent a collaborator confirmation request and it seems it did not go through. What can I do?

If you sent a collaborator confirmation request and your collaborator did not receive the email message requesting confirmation, try re-sending the request. To do so, click on Edit next to the project in the Project history page and enter your collaborator ID at the bottom of the project form. Re-send the invitation by clicking on Submit.

13.13 - Na koji način moja historija projekata utiče na to kako sam prikazan/-a u direktoriju?

Kada klijent traži prevodioca za određeni jezik i oblast te naiđe na Vaše ime, broj *potvrđenih* projekata koje imate u toj oblasti će biti prikazan. To ne utiče na Vašu poziciju u direktoriju.

Imajte u vidu da će samo oni projekti koje ste naveli kao javne biti uzeti u obzir za unos na spisak u direktoriju.

13.14 - Na koji mi način izrada vidljive selekcije moje projektne historije može pomoći da upoznam nove klijente?

Klijenti se mogu uvjeriti da imate iskustva u jezičkom paru i oblasti u kojoj oni trebaju uslugu. Kada vidljivo prikažete odabir projekata na svojoj profilnoj stranici, Vi informišete potencijalne klijente o suštini svog iskustva, te opciono vodite evidenciju zadovoljnih klijenata.

Štaviše, zbog činjenice da je prikazan broj potvrđenih projekata (u oblasti i paru) kada klijent pretražuje direktorij, i zato što je izvjesno da će projekti i ključne riječi koje ste učinili vidljivima biti indeksirani od Googea, upotreba historije projekata kao funkcije ne samo da će uvjeriti klijente, već će im i prvenstveno pomoći da pronađu Vaš profil.

13.15 - Da li mogu voditi evidenciju, ili prikaz, osoba s kojima sam sarađivao/-la na svojim projektima?

Da. Ako su Vaše kolege registrovane pri ProZ.com-u (kao članovi, ili na neki drugi način), možete radi organizacije pridružiti njihova imena uz projekte. Također, možete zatražiti potvrdu za detalje o projektu i jedan redak povratnog komentara, i ako izaberete da na svojoj profilnoj stranici projekt učinite vidljivim to će biti prikazano ostalima.

13.16 - Da li mogu sakriti svoje projekte, u slučaju da dobijem negativni povratni komentar od spoljnog naručioca posla?

Ne. Kada radi povratnog komentara pošaljete projekt spoljnom naručiocu posla, tada gubite mogućnost da ga uredite, izbrišete ili sakrijete. Ako Vam spoljni naručilac posla pruži pozitivan povratni komentar, tada ponovo dobijate mogućnost da izbrišete ili sakrijete projekat.

13.17 - Klijent mi je dao negativnu/neutralnu povratnu informaciju; da li postoji bilo koji način da se to ukloni/promijeni?

ProZ.com se neće miješati u bilo kakve konflikte između prevodilaca i njihovih klijenata, koji se tiču Historije projekata.

13.18 - Zašto ne mogu izbrisati projekt iz svog popisa Historije projekata (SM)?

Ako ste dobili neutralni ili negativni povratni komentar od spoljnog naručioca posla, nije moguće izbrisati projekt. Također, nije moguće izbrisati projekt koji čeka na potvrdu.

13.19 - Moj klijent nikada nije primio obavijest da pregleda moj projekt; da li ga oni ipak mogu nekako pregledati?

Ako Vaš klijent ne dobije obavijest da pregleda projekt koji ste ste im izložili, oni ipak mogu ostaviti svoju povratnu informaciju. Da bi to učinili, mogu se prijaviti na svoj ProZ.com račun koji je povezan s njihovom Blue Board evidencijom i ostaviti Vam povratnu informaciju pri njihovom Kontrolnom centru spoljnog naručioca posla, koji se nalazi ovdje:
http://www.proz.com/?sp=jobs&sp_mode=occ&sp_mode_occ=feedback

13.20 - Trebam li uvrstiti samo velike projekte?

Ne. Veliki projekti su važni, ali opis manjeg projekta u usko definisanim područjima Vam može pomoći da pokažete svoju stručnost.

13.21 - Kako mogu unijeti projekte ako je sav moj rad povjerljivog karaktera?

Potrebno je da unesete samo onoliko informacija koliko Vama odgovara. U većini slučajeva, opći opis treba biti dovoljan da prenese potrebnu informaciju bez kompromitovanja povjerljivosti. U nastavku možete pronaći primjerak Historije projekata s dva projekta koji su opisani u opštim crtama. Nijedan naziv klijenta ili brenda nije spomenut, niti su pruženi posebni detalji, a ipak potencijalni klijent može dobiti ideju o vrsti projekata koje možete obaviti.

13.22 - Ne želim tražiti potvrdu od svog klijenta; šta da radim?

Nadalje, ova alatka Vam je namijenjena da je koristite prema svojim potrebama i prioritetima. Možete uključiti informacije o partnerima i klijentima, i čak od njih zatražiti potvrdu, ili izostaviti ove informacije. Možete još i zadržati svoje projekte kao sakrivene od pregleda, i ovu funkciju koristiti samo u svoje interne, administrativne svrhe.

13.23 - Ja sam interpretator, i rijetko (ili nikada) radim pismene prijevode. Historija projekata se ne odnosi na mene. Na koji način mogu upotpuniti svoj profil?

Ako odete na stranicu za „Dodavanje projekta“, vidjet ćete da je jedna od opcija u padajućem okviru namijenjena za interpretacije (bez obzira što je pismeno prevođenje ponuđeno kao zadano), i prema tome možete unijeti projekt koji je zasnovan na poslu interpretacije i kojeg ste odradili, jer će to također potencijalnim klijentima pružiti bolju predstavu o vrsti poslu kojeg obavljate.

13.24 - Za sada, ne želim dodati informacije o historiji projekata. Na koji način mogu upotpuniti svoj profil?

Ako odaberete opciju „Za sada, biram da ne unesem svoju historiju projekata“, s tačke gledišta dovršetka profila, odgovarajuće polje će biti procijenjeno kao „dovršeno“. Međutim, ne uključujući svoju historiju projekata Vi propuštate da iskoristite snažan marketinški alat.

14 - CV/resumé

14.1 - How do I upload a CV/resume to my profile?

You can upload a copy of your CV to your profile from the Personalization section of your Profile updater. Select the language in which your CV is written, then browse your computer files system for your CV file and click on Open. Then, check the box next to I understand that uploading my CV/resume and setting its visibility to "Everyone" will allow my CV to be indexed by search engines such as Google. If I remove my CV from my profile later, it may take some time for this indexed information to also be removed from search engine caches. if you understand and agree to these terms and have set visibility permissions for your file.

• Show to everyone will show your CV to anyone viewing ProZ.com, even if they do not have an account with the site or if they are not logged-in.
  
• Show to logged-in users will allow any ProZ.com user, not just paying members, to access your CV file.
  
• The Show to paying members only option will display your CV file to ProZ.com paying members only.
  
• Finally, the Show to no-one option will just keep your CV hidden from any site visitor while it is used by filters.
  

14.2 - I uploaded an image/CV but it is not shown or can not be dowloaded.

ProZ.com utilizes more than one web server. When you uploaded an image or a CV, it can take between several minutes and a half hour for the files to be copied to all the web servers. During this time, you may notice a blank where a photo should be, or, for CVs, you may get a page not found error. Please give it some time before submitting a support request.

Note: You should assume that information you display in your CV will be indexed by search engines (you can, however, set the visibility level of your CV). If you choose to remove your CV later, it may take some time for this indexed information to also be removed from search engine caches.

14.3 - How do I update/edit/replace my present CV/resume?

To update your CV, go to the Personalization section of your Profile updater and scroll down to the CV/Resume section. Click on Delete next to the CV you want to update. Once removed, upload the new version of your CV by selecting the language in which your CV is written from the Upload another CV in the drop-down menu and clicking on the Browse button to search your computer's file system for the document you wish to upload.

Once you have chosen the document, check the agreement box and select a visibility permission for your CV. Finally, click on the Save and update profile button.

Make sure your CV is in .txt, .pdf, .doc, .docx, or .rtf format, and is no larger than 250 KB. If you are a full member your CV may be up to 2 MB large.

Also, remember that ProZ.com uses multiple webservers to handle user traffic. When you upload anything via the Profile Updater page, it may take several minutes to become visible.

14.4 - How do I remove an old CV?

To remove your CV, go to the CV/Resume section of your Profile updater and click on Delete next to the CV you want to delete.

14.5 - How can I delete my resume/CV/photo?

In your profile page, go to Settings. In the menu, choose Uploads. There, you will find a check box with the title Delete current image or Delete current Resume/CV. After checking it, click on Submit.

Your photo/resume will be deleted. Please, remember that it might take several minutes to see the results.

14.6 - The CV/resume file I uploaded to my profile is accessible from outside ProZ.com

When you upload a CV/resume file to your ProZ.com profile, you must assume that the information it contains will be visible on the web —and that your file may be downloaded by anyone— unless you set visibility permissions when uploading it (i.e. unless you specify that you do not want anyone, except for other ProZ.com members, to access your CV/resume file).

14.7 - I deleted my profile/CV but Google still shows it.

You should ask Google to delete that information from their Cache. You can do it here.

Remember that in your new profile, in the Settings-Search Engine Settings, you have the option Profile Indexing. You might select Index if you want search engines to store a snapshot of your profile page and, No index if you do not want search engines to store a snapshot of your profile page. If you selected Index (default option), that information is stored in Google's cache and we just don't have a way to prevent Google from saving it.

Also, note that we've just recently started the full removal of CVs. We original simply "un-linked" them from a profile in the event that someone did not actually intend to remove his or her resume. As our user base has expanded, this has lead to higher resource usage so we've started to completely remove them. From here on, if you remove a CV from your profile, it will be deleted from the ProZ.com servers within 15 minutes.

Note: You should assume that information you display in your CV will be indexed by search engines. If you choose to remove your CV later, it may take some time for this indexed information to also be removed from search engine caches.

15 - About me

15.1 - Can I use HTML code in the About me section of my profile?

Yes. You can customize the About me section in your profiles by adding HTML code and some dynamic content such as instant messaging tools, clocks, hit counters, etc. Check the quick guide for creating ProZ profiles using HTML code tutorial to obtain some special effects.

15.2 - How can I localize the content of the About me section of my profile?

You can localize the content of your About me and other profile areas through the Profile localization tab. You can also get to this page by clicking on Localize your content in the Settings tab of your profile.

Note: English version will not require localisation as it is a default language of ProZ.com, hence there is not ProZ.com version localized into English. You can add text for About me section in English directly from your main profile page by clicking on a pad and pencil icon.

15.3 - There are extra line breaks in my profile and I can not get rid of them. What should I do?

Here is why: every line break entered in the profile background form gets converted into a br tag in the html. In order to prevent the large spaces, you can not enter line breaks (by hitting enter) after your td and tr tags. This is not pure HTML, and we did it so that those without HTML experience could make reasonable profiles. Sorry for causing this confusion.

15.4 - How can I edit the About Me section of my profile?

To edit your About Me, head to your Profile updater, and, under Marketing and Promotion, click on Bio.

Make sure to click on the Save button below the Bio editor before leaving the page.


If you want to add the format to your bio, click on A WYSIWYG editor is also available. This editor will allow you to bold, underline, and italicize your text and insert links, headers, images, etc.


You can use this link to head to your Bio editor

If you want to add colors, tables, or other rich format features that are not available in the WYSIWYG editor, you can edit the format manually using HTML code. To do this, click on "Code view" and edit the HTML source. After you have finished editing the HTML, go back to the rich text view by clicking the same button, and then save your changes.

You can learn how to add colors, as well as other simple HTML attributes, with this HTML tutorial.

You may check all steps via this video.

16 - Availability calendar

16.1 - What is the availability calendar?

Your ProZ.com availability calendar lets you indicate to potential clients your approximate availability to take on new work. It is shown in your profile page and in various other places throughout the site.

16.2 - What is the value of indicating my availability?

Outsourcers with urgent projects can search for those who have indicated they are immediately available for new work. Specifying that you are available helps you appear in these searches. On the other hand, if you are currently busy, indicating that you are not available can help prevent you from being contacted with such requests. It can also be helpful to give potential clients and collaborators a rough idea of what your upcoming schedule looks like.

16.3 - How can I specify my availability?

Specify your availability in your availability calendar, reachable by clicking the small round availability indicator icon next to your name at the top of each page, or by clicking here.

To indicate your availability on a specific date, click that day in the calendar and a dialog will prompt you to specify your availability. For example, if you're completely available for the work day on the 25th, select 100% Available. If you're only partially available for half the day, select Partially available (50%).

To specify availability for several days at once, click and drag with your mouse to select multiple days.

16.4 - How is capacity used in the availability calendar?

When you set your average sustainable capacity in words per day (WPD), your availability calendar will also automatically display approximately how many words you can process on any particular day.

When estimating your productivity using WPD, assume that you won't be using a Translation Memory. Your burst rate WPD should be an estimate of a one-day maximum for projects with tight deadlines when you have 100% availability.

If you prefer not to express your productivity for others, consider entering rates for your own purposes and leaving them visible only to yourself. Future features (planning, etc.) may allow you to make use of these.

16.5 - How are working hours used in the availability calendar?

Your standard working hours and time zone are displayed at the top of your availability calendar, along with information about differences between your time zone and the person viewing your calendar.

In addition, if the Consider me unavailable outside of working hours option is selected in your calendar settings, an indication of your remaining availability for the current work day can be automatically adjusted as your day progresses (see below for details).

16.6 - What is Availability remaining in current work day, and why is it different than the availability specified in my calendar?

If the options Consider me unavailable outside of working hours or Consider me unavailable on weekends are selected in your calendar settings, your availability remaining in the current work day is automatically calculated, and shown above your availability calendar. For example, if you specified that you are 100% available today, and that you have a capacity of 3000 WPD, when your work day is half over your Availability remaining in current work day will indicate Partially available (1500 words).

This adjusted availability is shown above your availability calendar and in your profile page, in addition to the availability you have specified for that day. It is not currently reflected in other availability indicators or searches, though this functionality may be added in the future.

17 - Profile tabs

17.1 - My Visitors tab

1.1 - What is the Visitors tab?

The Visitors tab is for members only. The Visitors tab works like a hit counter, but does so much more than a traditional hit counter. The Visitors tab allows profile owners to keep track of how many hits they've received in the last 30 days, but it also provides information about who, what, where, and when their profile was visited.

Note: The Visitors tab does not indicate who exactly visited your page by username or entity ID. Likewise, when you visit a user's profile, they will not be able to see your username or entity ID on their Visitors tab. This tab only shows the viewer type, for example an agency, or freelancer, or both.

1.2 - What are the options to display crawlers' visits at the Visitors tab?

The Visitors tab provides the following options for site users to filter the crawlers' visits results:

• List by visitor
  
• List by each visit
  
• List crawler visits
  

1.3 - Who has access to my Visitors tab?

No one other than you (the owner) has access to your Visitors tab.

Note that the Visitors tab is for (paying) members only.

1.4 - Does the Visitors tab count my own visits?

No. Presently, the Visitors page does not count your visits when you come to your profile page.

1.5 - Will anyone see my username or entity ID on their Visitors tab?

The Visitors tab does not indicate who exactly visited your page by username or entity ID. Likewise, when you visit a user's profile, they will not be able to see your username or entity ID on their Visitors tab. The Visitors tab only displays the viewer type. Also, the Visitors tab will indicate whether the viewer is a site member (highlighted in blue), ID verified, and the viewer's location as indicated by their IP address. Finally, the Visitors tab will indicate where the viewer came from, tabs viewed, last time visited, and the total number of times the visitor has been to your profile page.

1.6 - Will anyone be able to link to my profile page from their Visitors tab?

No. The owner will not be able to link to your profile page form their Visitors tab. The owner will only have access to your IP address's location.

1.7 - Someone is coming to my visitors tab multiple times, should I be worried?

Those visits are probably coming primarily from a search engine crawler, which is what goes out and spiders the internet for pages to be searchable.The visitor you had those multiple visits from is actually MSN, Yahoo or Google. So basically, no need for alarm, a machine is visiting your profile numerous times, not a human.

If you'd like to find out some more information about this, feel free to take a look at this forum thread.

1.8 - What does the checkmark under the viewer type signify?

The checkmark under the viewer type signifies that visitor has been ID verified. Some of your visitors may or may not be ID verified; therefore, not all visitors will have checkmarks in that column. To find out more about getting ID verified, please read FAQ #8 in this section (Profile Page).

1.9 - What does it mean by Viewed?

The Viewed column indicates which tabs the viewer clicked on in your profile, or in other words, pages viewed of your profile. Presently, only three or less tab visits will be shown in this column.

Note: Due to the number of subpages/tabs on the site, there may be entries in your Viewed column that you don't recognize or understand. However, overtime, with more use of the function and more development, we will be able to identify those better in the near future. Thanks for being patient.

1.10 - What exactly does the Came From column identify?

The Came From signifies what page the viewer used to locate your profile. Whether they searched you on Google or clicked on your featured pro profile from the homepage, you'll see it under this column.

Note: Due to the number of websites and site pages on ProZ.com, there may be entries in your Came From column that you don't recognized or understand. However, overtime with more development and use of the function we will be able to correct that problem. Thanks for being patient.

1.11 - How do I add a hit counter to my profile page?

There are many sites that offer hit counter code that you can put into your profile page to track and display how many people visit you.

Please refer to the About me section on the new profile page, then paste the HTML code for your hit counter.

17.2 - Custom tabs

2.1 - What are custom tabs?

Custom tabs are extra tabs users and members can add to their profiles to provide additional information. Site members can add up to 3 extra custom tabs while non-members can add only one.

2.2 - Why should I consider adding a custom tab?

Custom tabs can be a good way of providing more or specialized information about your services or qualifications as a language professional.

2.3 - How do I add a custom tab to my profile?

To add a custom tab to your profile, head to the Custom tabs section of your profile from the Settings tab of your profile.

You can add a title for your tab(s) and add content then and there, or after you have created the tab (after your tab is created, when you visit the page again you'll see the option to edit).

2.4 - How do I change the name of a custom tab?

You can edit a custom tab name any time you want, by going back in to the Custom tabs section of your profile from the Settings tab; and clicking on the edit icon next to the tab name you want to change.

Note that the About me section of your profile is not a separate tab (you could make a tab dedicated to about me-related material, of course). While the content is customizable, the name of the About me section is not.

2.5 - How do I add an image to a customised tab on my profile?

To show an image in a custom tab (a scanned copy of a certificate, a photo, etc.), first you will have to upload the image to an image hosting website such as http://www.imagehosting.com/ or http://imageshack.us/.

Once your image is uploaded to these websites, they will provide you with a direct link to your image. Copy that link/URL and insert it in the following HTML formula:

<img src=" HTML HYPERLINK ">

Note that the direct URL/link to your image must be preceded by the tag <img src=" and followed by the tag ">.

If you have trouble with any of this, just submit a support request to get help from the support team on this —be sure to attach the image(s) you are working with to your request.

2.6 - How do I remove a custom tab?

To remove a custom tab you have created, go to the Custom tabs section of your profile from the Settings tab and click on the small x next to the title of the tab you want to remove.

18 - ProZ.com Wallet

Your ProZ.com wallet can also be used in relation to Turnkey translations.

18.1 - What is my ProZ.com wallet for?

Your ProZ.com wallet is used to track payments you have made for items and services purchased through the site. Your wallet is not intended as a payment method or for use in transferring funds from one account to another.

18.2 - Kako mogu primati uplate preko svoje stranice ProZ.com profila?

Nažalost, mogućnost za ProZ.com uplate (gornji desni ugao na stranicama profila) nije više dostupna.

18.3 - Kakve su naknade za korištenje ProZ.com novčanika?

Tu je, u većini slučajeva, naknada od 5 % koju dodatno naplaćujemo uz naknade kod pojedinih načina transfera (npr. 5,5 % naknade uzete kreditnom karticom firme, 35 $ naknade uzete od banke preko transfera na bankovni račun itd). Mi uzimamo 5 % samo jednom; kada „povlačite“ novac iz svog novčanika, neće Vam biti naplaćeno 5 %.



Posebna naknada će se pojaviti ako koristite funkciju.

18.4 - How can I make a wallet deposit?

To make a wallet deposit start here (or click on Add Money to your Wallet in your profile wallet). Then, click on the amount you would like to deposit ($20 USD, $30 USD or $60 USD) and you will arrive at the purchase wizard. Enter your billing information and select a payment method for your deposit.

If after making your purchase, the amount deposited is not credited to your wallet, please submit a support request and specify 1) the amount deposited; 2) the currency used; 3) the payment method selected; 4) the transfer date; 5) any other relevant information (bank name and account number, account holder's name, PayPal or Skrill email address, transaction ID, etc).

18.5 - Kada se vrše povlačenja iz novčanika?

Možete izdati zahtjev za povlačenje sredstava iz svog novčanika u bilo koje vrijeme, s tim da se povlačenja generalno obrađuju na kraju mjeseca. Ako biste željeli da provjerite status uplate, najbolji način da to uradite je s podnošenjem zahtjeva za podršku.

18.6 - What are the fees associated with wallet withdrawals?

ProZ.com does not charge a fee for processing wallet withdrawals, but you are responsible for paying any third-party transaction fees. Because some withdrawal methods incur higher transaction costs, those methods require a minimum withdrawal amount in order to cover the transaction costs.

Withdrawal methods:

• PayPal (no minimum)
  
• Check made out in US dollars ($25 minimum)
  
• Wire transfer from a US bank (approx. $35 minimum, must exceed the sum of the transaction fees)
  

18.7 - How can I use funds received for Turn-key translations?

Funds received in your wallet for Turn-key translations function as regular wallet deposits. This means that they can be used towards your purchase of ProZ.com membership. They can also be withdrawn from your wallet.

19 - Dynamic profile content

19.1 - Why might some ProZ.com profiles include user-supplied dynamic content (javascript)?

Some users have chosen to customize their ProZ.com profiles with dynamic content such as instant messaging tools, clocks, hit counters, etc. This dynamic content may be implemented in a scripting language such as javascript, which can be run by the viewer's web browser.

19.2 - What are the risks of accepting dynamic content (i.e. running javascript) from a profile owner?

Although such content is common on the internet and is likely harmless, there is a possibility that security risks may be involved. For example, a cross-site scripting attack might allow the profile owner to gain unauthorized access to the viewer's ProZ.com account. (See this cross-site scripting article on Wikipedia for details.)

Because of this potential security risk, user-supplied dynamic content is only enabled in profile pages when the viewer has given permission.

19.3 - How is dynamic profile content handled by ProZ.com?

If a ProZ.com profile contains dynamic content, a notice is shown at the upper-right of the page, indicating whether the dynamic content is enabled or disabled.

If the profile owner is a ProZ.com member, the viewer is given the choice to see the profile with or without the dynamic content.

If the profile owner is not a ProZ.com member, the dynamic content is always disabled.

19.4 - How can I control whether dynamic content is enabled when I view a profile?

If the profile owner is a ProZ.com member, the first time you view the profile you'll be prompted whether to enable the dynamic content. Your preference will be stored in a cookie in your web browser, so you won't be prompted again when viewing that member's profile in that browser. If you later wish to change your preference, and enable or disable the content, click the Settings link in the dynamic content notice at the upper right of the page.

Your preference applies only to that one member's profile. You have a separate preference setting for each member's profile with dynamic content.

For reasons of security, there is no way to enable the dynamic content if the profile owner is not a ProZ.com member.

19.5 - How can I add my instant messenger status to my profile?

You can show your instant messenger status in your profile without including customized javascript. Go to the Contact tab of your Profile updater to edit the instant messenger settings. If your instant messenger program isn't supported on that page, submit a support request to have it added to the list.

19.6 - How can I include my Twitter feed in my profile?

You can include your Twitter feed in your profile from the Contact tab of your Profile updater. Just click on the Social networks (LinkedIn, Twitter, Facebook) tab and enter the necessary information.

19.7 - How can I include a hit counter and visitor analysis in my profile without customized javascript?

ProZ.com members have access to a profile hit counter and visitor analysis tool. See the Visitors tab on your profile page.

19.8 - Can I include CSS in my profile?

ProZ.com still doesn't allow CSS and Javascript code use in profiles.

19.9 - Are iframes considered dynamic content?

Yes, iframes are also considered dynamic content, and are handled the same way as javascript.

20 - Profile referrals

20.1 - What are profile referrals?

Profile referrals are member sources that are crosslinked to your profile and shown at the bottom right corner of your main profile page.

20.2 - What are the benefits of showing referrals in my profile?

Profile crosslinking / member referrals allow you to exchange links with ProZ.com members working in other languages or fields, whose work you know to be of a high standard. This could work to your benefit as it would shows you as part of the ProZ.com community, sharing with other professionals.

20.3 - How do I enter referrals in my profile?

You can enter referrals from your Referrals page or by clicking on Referrals under the Settings tab in your profile. Simply enter another member's ID in the Add new referral box en then click on Select. This will allow you top chose a field and a language pair for which the other member can be a reference and a comment. Once you click on Save, the referral will show in the Referrals section of your profile page.

20.4 - How can I delete or hide a referral?

You can hide or delete a referral by clicking on Hide this referral or Delete this referral in your Referrals page.

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