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There are currently two membership types available: Professional membership (for freelancers and other individuals) and Business membership (for translation companies).
Professional members can purchase one of two available membership packages: the Standard service package, and the Plus service package (introduced in 2016).
Business members can purchase one of three available membership packages: Standard, Plus, and Enterprise Business packages.
2.1 - Ako ne izvršim uplatu, da li se ja smatram „članom“ ProZ.com-a?
Ne. Termin „član“ je rezervisan samo za one koji uplate pretplatu za članstvo. (U početku, termin „član“ je generalno korišten kako bi obuhvatio sve registrirane korisnike; terminologija je u 2005. godini promijenjena kako bi odrazila činjenicu da je prihod od članova ono što omogućava postojanje sajta.)
2.2 - Na koji način mogu uplatiti članarinu?
Na jedan od sljedećih načina možete izvršiti uplatu svoje članarine:
Kreditnom karticom
Paypal-om
Skrill-om
2Checkout-om
Čekom ili novčanom uputnicom (Check or Money Order)
Bankarskom novčanom doznakom (Wire Transfer)
Wallet-om
Western Union-om
1. Idite na stranicu za kupovinu članstva
2. Kliknite na dugme „kupite odmah“, koje se nalazi ispod Vašeg odabranog paketa za članstvo.
3. Slijedite uputstva na sljedećim stranicama da biste uplatili za svoje članstvo
Molimo, imajte u vidu da ovisno od vrste plaćanja koju koristite, status Vašeg članstva možda neće biti ažuriran istog dana. Naprimjer, ako izvršite uplatu putem bankarske novčane doznake (wire transfer), moglo bi potrajati i do 2 sedmice prije nego što primimo Vašu uplatu.
Također, imajte u vidu da ako koristite druge načine plaćanja, za razliku od kreditne kartice ili PayPal-a, cijene bi mogle biti veće.
Lokalne opcije za plaćanje su dostupne u nekim zemljama, pri čemu stanovnici imaju mogućnost da kupe Standardni paket usluga u svojoj lokalnoj valuti i uz popust preko online cijene.
2.4 - Ako postanem član, mogu li očekivati povrat na moju investiciju?
Ne postoje grancije, ali trenutno visok procenat od anketiranih članova izvještava o ostvarivanju pozitivnog povrata na investiciju. Sveukupno, približno devedeset posto članova ostvari pozitivan povrat u roku od godine dana. Više od četrdeset procenata njih izvještava o pozitivnom povratu u roku od 3 mjeseca. To je moguće jer vrijednost upoznavanja pojednog novog klijenta ima tendenciju da nadmaši godišnju cijenu članarine.
2.5 - Da li članstvo zaista čini razliku u procentu u kojem mogu očekivati da upoznam nove klijente?
Da. Članovi imaju najmanje četiri puta veću šansu da upoznaju klijente, nego korisnici koji nisu članovi. Ova razlika je u porastu jer su uvedene nove mogućnosti i usluge koje su isključivo za članove, i jer se više ljudi odlučilo priključiti ProZ.com-u.
Procjenjuje se da je od 2016. godine, jedna milijarda američkih dolara u poslu prešla preko ProZ.com-a. Većina tog posla je šablonski usmjerena prvo prema onim ProZ.com članovima koji plaćaju.
2.6 - Da li će mi ProZ.com članstvo zaista pomoći da upoznam klijente? Zar nije moja certifikacija/diploma važnija?
Te dvije stvari nisu u konfliktu. Time što ste član Vi povećavate svoju eksponiranost, tako da Vas (i Vaša uvjerenja) potencijalni klijenti mogu češće pronaći. U svakom slučaju, posjedovanje certifikacija i diploma povećava stepen u kojem imate koristi od članstva.
2.7 - Zašto se članovima (tj. onima koji plaćaju) pružaju prednosti kada je u pitanju upoznavanje klijenata? Ne znači da ste dobri samo zato što plaćate.
Ne preporučujemo da prevodioci rade komercijalne poslove a da ne budu plaćeni za taj rad. (Prevođenje na neprofitne organizacije je druga stvar; ne vidimo neku štetu u pružanju besplatnog prijevoda kada taj rad neće biti prodan.)
Koristeći se istom logikom, mi na ProZ.com-u nudimo mnoge besplatne usluge, ali povlačimo granicu kod komercijalnog posla. U suštini, izloženost pred klijentima koji plaćaju je usluga za koju naplaćujemo. U zamjenu za Vašu investiciju, radimo veoma naporno za Vas, i statistika pokazuje da se članstvo isplati za profesionalne prevodioce u svakoj zemlji i u bilo kojoj fazi njihove karijere.
2.8 - Zašto naplaćujete članarinu prevodiocima, a ne umjesto toga kompanijama koje ih traže?
Ako ste prevodilac, mi u ProZ.com timu radimo za Vas. Smatramo da je naš posao pružiti Vam alate i mogućnosti koje Vi možete iskoristiti kako biste proširili svoje poslove i usavršili svoju profesiju. Radimo veoma naporno i smatramo da smo uspjeli pružiti odličnu vrijednost i usluge našim članovima. Prikladno je i neophodno da naplatimo naš rad.
2.9 - Šta ako zaključim da nisam zadovljan/-a sa svojim članstvom – mogu li dobiti refundaciju?
Da. Za Standardni paket usluga, ProZ.com nudi garanciju potpunog zadovoljstva. Ako niste u potpunosti zadovoljni sa svojim ProZ.com članstvom, podnesite zahtjev za podršku. Izdaće se proporcionalna refundacija, umanjena za bilo koju naplaćenu novčanu naknadu.
Napominjemo: Refundacije ili uplate koje su izvršene preko kreditne kartice, Skrill-a ili PayPal-a biće obrađene onom metodom koja je prvobitno korištena da se izvrši uplata; npr. uplate preko Skrill-a se refundiraju preko Skrill-a. Zbog visokih naknada za transfer novca, od korisnika koji izvrše uplatu putem bankarske novčane doznake (wire transfer) ili Western Union-a tražiće se da obezbijede alternativni način za refundaciju; u ovom slučaju, bilo preko PayPal-a ili Skrill-a. Također, ProZ.com može preko čeka dostaviti refundacije za one korisnike koji žive u Sjedinjenim Američkim Državama. Proporcionalne refundacije možda neće biti dostupne za kupovinu Plus paketa usluga.
2.10 - Kako mogu imati koristi od novih automatskih pretplata?
Od 2016. godine, za članstvo su dostupne nove godišnje automatske obnove, kada izaberete da platite preko kreditne kartice ili PayPal-a. Opredjeljenje za pretplatu košta manje od ručnih obnova, i nikada se ne morate brinuti oko isteka svog članstva. Naravno da u svakom trenutku možete zaustaviti ili pokrenuti pretplatu.
2.11 - Gdje mogu vidjeti status svoje članarine i pretplate?
Na stranici za upravljanje članstvom možete vidjeti vrstu svog članstva, datume obnove, informacije o pretplati i naplati, kao i nadgledati detalje o svom ProZ.com članstvu http://www.proz.com/manage-membership (pređite mišem preko svog imena na vrhu bilo koje stranice sajta i odaberite opciju „Upravljajte članstvom“).
2.12 - Dostavio/-la sam uplatu za svoje članstvo, ali ono još uvijek nije aktivirano. Šta nije u redu?
Ako ste dostavili uplatu za svoje članstvo a ono još nije aktivirano/obnovljeno, molimo da podnesete zahtjev za podršku i dostavite sljedeće informacije:
1. Korišteni način uplate
2. Uplaćeni iznos (stavka članstva koja je kupljena)
3. Datum uplate
4. ID transakcije
5. Adresu e-pošte za PayPal/Skrill (ako je korištena neka od ove 2 metode)
6. PayPal / Skrill identifikaciju (ID) transakcije (ako je korištena neka od ove 2 metode)
7. Ime vlasnika bankovnog računa (ako je korištena bankarska novčana doznaka (wire transfer) kao način transfera)
To će pomoći osoblju da locira Vašu uplatu i obradi Vašu kupovinu.
2.13 - Ako obnovim svoje članstvo prije njegovog isteka, šta se dešava s mojim datumom obnove?
Svaki put kada ručno obnovite svoje članstvo, mi dodamo to vrijeme vremenu kojeg imate u Vašem aktuelnom članstvu. Naprimjer, ako Vaše članstvo ističe za tri mjeseca a Vi kupite drugo članstvo na godinu dana, Vaš datum obnove će biti za 15 mjeseci.
Ako ste se pretplatili na automatsku obnovu, ne trebate brinuti o svom datumu obnove jer će se on automatski ažurirati nakon prve uplate.
2.14 - Mogu li kupiti članstvo u ime svog kolege?
Da. Da biste kupili članstvo u ime drugog korisnika sajta, jednostavno kupite članstvo kao za svoj račun, a zatim podnesite zahtjev za podršku navodeći identifikaciju (ID) korisnika i naziv sajta Vašeg kolege, tako da osoblje može prebaciti kupljeno članstvo.
2.15 - Šta predstavlja datum isteka mog članstva?
Datum isteka ili obnove Vašeg članstva je datum koji se prikazuje kada mišem pređete preko svog imena na gornjem dijelu stranica sajta.
Možete također vidjeti informacije o datumu isteka Vašeg članstva na stranici o članstvu.
2.16 - Hoće li moje članstvo biti automatski obnovljeno po isteku?
Vaše članstvo će biti automatski obnovljeno ako ste koristili PayPal-ovu opciju za ponovno plaćanje, pri posljednjoj kupovini članstva. U suprotnom, moraćete obnoviti svoje članstvo prateći korake za plaćanje koji su opisani ovdje.
2.17 - I would like to purchase or renew my full membership for an extended period. Is it possible?
Yes. Starting 2019, there are multiple-years options available for various membership packages. You can see the different offers in the Membership page.
2.18 - Can I purchase or renew my full membership for less than a year?
No.
2.19 - Da li mogu zatražiti suspenziju vremenskog perioda svog članstva, ako neko vrijeme neću biti dostupan/-a?
Osoblje sajta će se procijeniti zahtjeve za suspenziju članstva po osnovi od slučaja do slučaja. U slučaju porodiljskog odsustva, bolesti ili žalosti, članovima bi se mogla odobriti mogućnost da vremenski period svog članstva zalede ili obustave. Međutim, zahtjevi će se pojedinačno pocijeniti i od članova će se tražiti da dostave dokaz o razlogu svog zahtjeva.
Da biste zatražili suspenziju svog članstva, jednostavno podnesite zahtjev za podršku i pružite sav relevantni dokazni materijal, kako bi osoblje sajta moglo detaljnije razmotriti Vaš zahtjev i donijeti odluku.
2.20 - Šta se desilo s parcijalnim i studentskim članarinama?
Od oktobra 2016. godine, parcijalno i studentsko članstvo nisu više dostupni. U proteklom vremenu, ove alternativne opcije za punopravno pofesionalno ProZ.com članstvo su se sve manje i manje odabirale od strane korisnika. Iz tog razloga, i stoga što je ProZ.com članstvo postalo još dostupnije, ove opcije su ukinute. Bilo kada možete odabrati da se nadogradite na Standardni ili Plus paket, iz svog parcijalnog ili studentskog članstva, a tokom početnog pokretanja ovih paketa predstavljeni su popusti kako bi Vam omogućili da po nižoj cijeni krenete u punopravno članstvo (i zaključate taj popust za obnove).
Također, možete vidjeti svaku novu značajku koja je puštena u Plus paket, pogledati uvodne video snimke i pružiti povratni komentar na odredišnoj stranici Plus paketa usluge.
3.2 - Da li će članovi koji izaberu Plus paket imati prednosti u tradicionalnom ProZ.com direktoriju u odnosu na one koji izaberu Standardni paket?
Na rangiranje u direktoriju neće uticati vrsta članskog paketa kojeg imate – razvrstavanje će se i dalje vršiti s članovima u prvom nivou rezultata (bez obzira na članski paket).
3.3 - Šta se podrazumijeva pod „novim kanalima klijenata izvan ProZ.com-a“ u Plus dodacima?
Internet ide u pravcu načina rada u „oblaku “ (cloud), i u principu tehnologija rada u oblaku (cloud technology) predstavlja mogućnost za ProZ.com tim da poduzme korake u promociji usluga ProZ.com članova izvan granica ProZ.com-a. Zamislite pružaoca jezičkih usluga ili klijenta koji recimo koriste mobilnu aplikaciju da bi Vam direktno pristupili radi usluga prevođenja ili interpretacije, a da nikad ne moraju otići na ProZ.com. Tehnologija oblaka (cloud technology) to omogućava, a mi poduzimamo korake u tom pravcu.
3.1 - Koliko daleko su došli napori u pokušaju da se uspostavi takva vrsta „novih kanala klijenata“?
Napori su u početnim fazama, a kao i u svakom slučaju, potrebno je vrijeme da se običaji promijene. Međutim, mi vjerujemo da je to budućnost. Ono što smo do sada vidjeli jeste da je aktivnost klijenata na TM-Town-u u porastu, a zasebno postoji nekoliko agencija koje već koriste ProZ.com usluge u oblaku (cloud services) da bi iz unutrašnjosti svojih vlastitih upravljačkih sistema pronašli usluge ProZ.com članova. (Kontaktirani su neki od vas koji ovo čitate.) Također, nalazimo se u pregovorima za uspostavljanje partnerstva radi promovisanja usluga prevođenja i interpretacije ProZ.com članova.
3.2 - Koje su značajke u vezi spoljnih kanala do sada puštene u promet?
To je sve detaljno navedeno na odredišnoj stranici Plus paketa usluge. Odatle možete pročitati o svakom izdanju, pogledati uvodne video snimke i pružiti svoj komentar.
3.3 - Vrijednost za „konekcije spoljnih klijenata“ koja je uključena u Plus paket je prikazana kao iznos od 144+ američkih dolara. Na osnovu čega se došlo do te cifre?
Za sada je teško odrediti vrijednost za „konekcije spoljnih klijenata“. Ali možemo reći da sama članarina u jednom od „spoljnih kanala“, TM-Town-u, košta 144 američka dolara i uključena je u Plus paket.
3.4 - Već sam uplatio/-la članarinu za TM-Town. Šta će se desiti kada kupim Plus paket?
Vaše trenutno TM-Town članstvo će biti sinhronizovano/produženo kako bi odgovaralo datumu obnove Vašeg ProZ.com članstva. Ako se nalazite na planu mjesečnog plaćanja, Vaše uplate će biti obustavljene. Ako se nalazite na planu godišnjeg plaćanja, refundiraće Vam se srazmjerno proporcionalni preostali iznos Vašeg članskog perioda.
3.5 - Nisam zainteresovan/-a za TM-Town, i koncept „spoljnih kanala“ mi se čini suviše nejasan, za sada.
U tom slučaju, radi predostrožnosti mogli biste pretpostaviti nultu vrijednost za „spoljne kanale“.
3.4 - Na koji način je izračunata vrijednost „korpe“ alata ProZ.com-ovih partnera?
To je ukupan iznos vrijednosti licenci za koje je do sada potvrđeno da će biti uključene u korpu. Planirano je da se još više toga doda, uporedo s tim kako Plus paket bude napredovao.
3.5 - Da li će se dodati više mogućnosti i usluga za Plus paket u budućnosti?
Da. Baš kao što se Standardni paket konstantno izgrađivao tokom godina, isto tako će se u Plus paket dodavati nove prednosti tokom vremena.
3.6 - Will most of ProZ.com's efforts be directed at increasing the value of the Plus package, moving forward?
Although decisions of which package to include a new feature or tool in will be made on a case-by-case basis, it is safe to assume that the majority of ProZ.com investment will be made in increasing the value of the Plus package to members.
3.7 - Šta ako nisam zainteresovan/-a za neke od mogućnosti Plus paketa?
Ako niste zainteresovani za korištenje nekog produkta Plus paketa, to nije problem i jednostavno ga nemojte koristiti. Sve dodatne usluge i mogućnosti su zasnovane na saglasnosti, omogućavajući Vam da koristite ono što želite u skladu sa svojim željama i potrebama.
3.8 - Mogu li se nadograditi iz Standardnog na Plus paket?
Da. Na balagajni (checkout), Vaša trenutna članarina će biti uračunata u popust pri kupovini Plus paketa. Popust će ovisiti o dužini trajanja preostalog članstva.
3.9 - Can I downgrade my Plus package to the Standard package?
Yes, you can downgrade to the Standard package, but instead of cash being returned, your membership period will be extended by 25%. So, if you have four months of membership remaining with the Plus package, you can exchange it for five months with the Standard package. Please submit a support request to downgrade.
3.10 - Zašto nema ponuđene „garancije u vidu povrata novca“ za Plus paket?
Karakter nekih od usluga koje su ponuđene u Plus paketu podrazumijeva da licence treće stranke, isplate predavačima i drugim partnerima mogu biti načinjene od strane ProZ.com-a u vrijeme kada ste kupili svoje članstvo, i one se neće nužno refundirati ProZ.com-u. Umjesto proporcionalne refundacije za Vaš Plus paket, ponudiće Vam se opcija da pređete na Standardni paket. Međutim, ako na bilo koji način niste zadovoljni sa svojim iskustvom u Plus paketu, molimo da kontaktirate timskog člana sajta, jer želimo da nam se javite.
4 - New premium monthly membership option (with website, AI tool, and personalized consulting)
In September 2023, ProZ.com released a new premium monthly option for membership, which includes all of the benefits and tools of the Plus subscription, plus access to your own website and hosting, your own AI translation tool, and personalized consulting from the ProZ.com team to help you leverage these options to meet your professional objectives.
The new premium monthly option is available via a subscription at $25 a month. Considering that some of the benefits included in this subscription (a CAT tool, website and hosting, AI tool, free training courses, etc.) would, if purchased separately, cost around $25 a month each or more, this new option is the best deal that ProZ.com has offered freelance language professionals to date.
4.1 - What does the ProZ.com website service for Premium subscribers include?
As a ProZ.com Premium member you get your own professional website designed by experts, at your own domain, included in the monthly membership fee (website hosting, alone, can cost $25/month elsewhere, and website design may cost thousands.)
4.2 - What features are included in the hosting plan?
Premium member websites may have different hosting plans depending on the website’s purpose. For a complete list of features included in your hosting account, please contact site staff.
4.3 - Does the website service include domain registration services along with hosting?
Most hosting packages include a custom domain free for one year. You can connect the domain name to your site after ProZ.com provisions the hosting package. The free domain name voucher is valid for 60 days from the date of purchase. If the voucher is not used within this period, you will need to contact the Wix Support Center to request an extension.
4.4 - Can I upgrade or downgrade my hosting plan as my website grows?
The website hosting service offers ProZ.com support for general service needs. For specific, mostly technical issues, please contact hosting service provider support.
4.5 - What is the setup process for getting my website up and running?
Once you start your Premium membership subscription, you will be paired up with a member of the ProZ.com team to start working on your website. You will start by defining your website’s purpose, sections, images, texts and style. Then, staff will design a first version of your website, purchase and activate a hosting package for you, and transfer access so that you can add more information, update texts, localize it into different languages, and make any other changes that you consider necessary. In this transfer process you will also need to set up your domain (you may use a new domain name or use an already-registered one). Once the domain name has been set, your website will be ready for publishing.
5.1 - Do you provide email hosting along with website hosting?
Premium member hosting plans may be different. For a complete list of features included in your hosting account, please contact site staff.
5.2 - Can I request multiple websites?
For the time being, only one professional website is available for each member.
5.3 - Can I have my own website in various languages?
Yes. On Wix, go to “Settings” > “Language & region” > "Add Languages". You will need to add an extension to your site called "Wix Multilingual."
5.4 - How do I access my website/hosting account?
If you are a Premium membership subscriber and you have already had your onboarding call with a staff member, check with them. Or else, if your website has already been transferred to you, look for the “Manage website” option in the menu that displays when mousing over your name on the ProZ.com site header.
5.5 - Can I transfer my existing Wix website to a ProZ.com Wix account?
No, but if you are a ProZ.com member with an active Premium membership subscription you can request a new website to be designed for you by ProZ.com website experts.
Poslovno članstvo je opcija ProZ.com članstva koja je specijalno osmišljena za poslovne korisnike ProZ.com-a, kao što su prevodilačke kompanije / agencije i ostali korporativni pružaoci jezičkih usluga.
5.2 - Koje su prednosti poslovnog članstva?
Kao potpuni poslovni učesnici na vodećem svjetskom prevodilačkom portalu i zajednici, poslovni članovi uživaju posebnu eksponiranost, privilegije i status u ProZ.com zajednici.
Pored istaknutosti uz posebnu vrpcu za poslovno članstvo, poslovni članovi zadobijaju komercijalnu korist od uključivanja u direktorije poslovnog članstva -- i kod javnih i privatnih preduzetničkih verzija. Također, oni mogu direktno objaviti standardne poslove, bez čekanja na njihovu provjeru, te uživaju direktan telefonski pristupu podršci. Popusti za poslovne članove su dostupni na ProZ.com događajima, i također za pristup novoj platformi "ProZ.com CONNECT!" za pronalaženje radnika od strane spoljnjih naručioca posla i menadžment isporučilaca usluga.
Dostupan je na gornjem navigacijskom meniju, tako što ćete otići na "Direktoriji" => "Kompanije".
Poslovni direktorij se takođe promoviše iz direktorija freelance samostalnih radnika i iz nove "ProZ.com CONNECT!" platforme.
5.4 - Da li su neke od prednosti individualnog članstva uključene u poslovno članstvo?
Mnoge od prednosti iz individualnog članstva su uključene u poslovno članstvo, uključujući puni pristup Blue Board-u, objave poslova, objave na forumima bez provjere, popusti na događaje, pravo za organizovanje powwow društvenih okupljanja itd.*
Međutim, prednosti koje imaju smisla samo za individualce -- kao što je uključivanje u direktorij freelance samostalnih radnika -- nisu uključene.
* Pristup funkcijama umrežavanja, koje potencijalno negativno utiču na druge članove, može biti modifikovan ili ukinut prema slobodnoj procjeni ProZ.com tima.
5.5 - Ako kupim poslovno članstvo, šta će se dogoditi s mojim trenutnim individualnim članstvom?
Ako ste već standardni ProZ.com član, imate dvije mogućnosti za preuzimanje poslovnog članstva: (1) možete izraditi novi profil konkretno za poslovne aktivnosti, kupovinom članstva za taj profil, ili (2) možete kupiti poslovno članstvo pod svojim trenutnim profilom. Ako odaberete opciju (2), neiskorišteni dio vaše pretplate biće pretvoren u produžetak vašeg perioda trajanja poslovnog članstva.
ProZ.com assigns an account manager to members to help you take full advantage of all business members' benefits and reach your goals.
In most cases, each Business paying member has a Success Manager whom you can contact anytime.
5.8 - Postoje li neki uslovi pod kojima kompanija koja želi da se priključi može biti odbijena?
ProZ.com osoblje zadržava pravo da na selektivnoj osnovi odbije poslovne članove. Moguće je da kompanije koje imaju niske Blue Board unose neće biti prihvaćene kao poslovni članovi. Članstvo također može biti odbijeno za one koji imaju evidencije neplaćanja zavedene od strane prevodilaca i interpretatora.
5.9 - Ko su članovi sajta?
Članovi sajta su korisnici sajta koji trenutno imaju plaćenu članarinu. Članovi imaju određene privilegije u umrežavanju i uživaju puni pristup svim podacima, svim mogućnostima i svim klijentima na sajtu. Također, oni pripadaju sajtu koji unapređuje i ponovo definiše način na koji se vrši prevođenje. 'Plus pretplatnici' su oni članovi koji su izabrali da se pretplate na Plus paket.
5.10 - Business member benefits overview
Recognized employees of a business with membership at ProZ.com inherit access permissions to the following benefits, listed by business membership tier.
Unlimited job postings and freelancer communications
Individualized training and support
Professional search assist by ProZ.com staff
API for your site or TMS application with ProZ.com provided development support
5.11 - Services for non paying businesses
Recognized employees of a business at ProZ.com are associated with their employer's identity throughout ProZ.com and have the following services available:
Non paying user business:
No business member badge
Unlimited employee seat administration
Access to per-use billed ProzPay service, a new way to pay your translators: ProzPay
Basic listing in the ProZ.com directory of translation companies: Directory
Access to preview ProZ.com Pools, pre-screened specialized professionals : Pools
Access to basic filters in the professional directory "Find" by ProZ: Find
Contact up to 25 professionals per day through job posts and/or professional directory messages, with additional contacts available
5.12 - What if I decide that I am not satisfied with my business membership —can I get a refund?
Yes. When you purchase your membership, you can request a full refund for up to 30 days. Full refunds are only available for your first purchase.
If you are in any way unsatisfied with your business membership experience, contact [email protected], we want to hear from you. A prorated refund corresponding to the remaining months will be issued, less any payment fees that have been charged.
Note that refunds for payments made by credit card, Skrill, or PayPal will be processed using the method that was originally used to make payment, —credit card payments are refunded to the paying credit card, Skrill payments are refunded to the paying Skrill account, etc. Due to high transfer fees, users who pay via wire transfer (either locally or to ProZ.com's bank in the U.S.) or Western Union will be asked to provide an alternate refund method —in this case, either PayPal or Skrill. ProZ.com may also provide refunds via check for those users residing in the United States.
5.13 - Can I upgrade to the other business packages?
Yes. In checkout, your current membership will be calculated into a discount towards purchase of the package of your choice. The discount will depend on the length of remaining membership.
5.14 - Can I downgrade my business package?
Yes, you can downgrade, but instead of cash being returned, your membership period will be extended based on the period of time remaining:
From Plus to Standard and from Enterprise to Plus, it will be extended by 25%.
From Enterprise to Standard, it will be extended by 40%.
6.1 - How do I edit the information on the business page?
You can use the edit icon you’ll find in your business page’s header:
Make sure that you complete all or most of the information across all five tabs. This information will help your business page be found in the Translation agencies & companies directory.
6.2 - How can I increase views on my business page?
Here are some quick strategies to keep in mind when trying to increase the views on your business page:
Make sure that your Blue Board record and your business page are associated.
Complete as many fields as you can in your page’s business data. Languages, industries, services and country are important for search filters, and information like your logo and your website will increase trust and invite clicks. If you have employees, remember to add their profiles and confirm them.
Be active on ProZ.com: complete your profile (including a good profile picture, tagline and name), give WWA feedback to service providers you’ve worked with, post jobs, recruit service providers using ProZ Find, request entries on your Blue Board record and contact professionals using the directory
Consider buying business membership. Among many other benefits, membership allows your company's logo to be displayed in the Blue Board, and business pages are ranked in the the translation agencies & companies directory based on membership tiers: Enterprise members appear first, followed by Plus, then Standard, and the 40,000+ non-member businesses are listed after the business members. Each tier is sorted by LWA rating.
For more information about increasing your business page’s visibility, you can read this blog article.
6.3 - I'm a freelancer but I also outsource work as an agency/company, do I need to create two different profiles, one for each?
No, you may have only one individual profile which will allow you to edit your business page, post jobs on your company’s behalf, leave WWA entries in service providers’ profiles, reply to LWA entries made to your Blue Board, and all of the activities that relate to your business’ needs. At the same time, you can use this one profile to participate in forums and KudoZ, quote on job postings, position yourself in the freelancers’ directory, and get involved in all of the activities that relate to your needs as a freelancer.
To find out more about setting your account type to represent you as a freelancer and outsourcer, please see this FAQ.
6.4 - What's the difference between a business page and a profile?
A business page represents your business, and a profile represents a person ─as freelancer, freelancer and outsourcer, or owner, employee or representative of a company.
The profile is used for logging in to ProZ.com and performing Business page maintenance, job posting and contacting service providers. Individual profiles may be created for employees of your company, and associated to your Business page, so they can use ProZ.com to post jobs or overview your business activity on behalf of your company. Business pages show all the relevant information about your company as well as your Blue Board rating.
For more information about business pages and profiles, you can read this blog article.
6.5 - Do I need to be a Business member in order to have a Business page?
No, you don’t need to have membership in order to create a Business page. If you want to know how to create one, please see this FAQ.
6.6 - How can I create a Business page?
In order to create a Business page, you must first have an active profile (this is the profile you use to log in to the site, and to participate in the community).
You can create a Business page by going to your Profile updater and changing the account type to “Translation agency/company employee or owner”. As you type the name of your company, the following message will show:
You may also request the creation of business page via a support request. Please make sure to provide:
Link to an active profile registered for Translation agency/company employee or owner or Freelance and outsourcer which will be affiliated to this Business page.
All the necessary information about your company such as: company name, email, complete address etc.
6.7 - Can I have a freelancer profile and also a business page?
If you have a freelancer profile for yourself and also outsource jobs on behalf of a company, choose the account type “Freelancer and outsourcer” in your Profile updater and save the settings.
6.8 - What happens to my company profile now that there are business pages?
Your business page will be used to represent your company. Your profile is necessary to manage your Business page, post jobs, leave WWA entries for Service Providers you’ve worked with, reply to LWA entries on your Blue Board, and other site activities, but it should represent you as an individual ─employee, owner, representative of your company─, and not your company.
6.9 - Who can edit my Business page?
Any employee that has been affiliated with your Business page and who has admin rights can edit it.
You can add employees to your Business page by clicking on the “Add employee” button located at the top of the list of employees on your Business page.
6.10 - How many profiles can be created for employees of my company?
Each individual employee or representative of your company can have a separate profile.
If you have purchased a Plus or Enterprise Business membership package, you can claim two ProZ.com Professional Plus memberships for personal profiles that entitle the holders to hundreds of hours of free training video.
After the creation of these profiles, you can affiliate them to your business page by clicking on the “Add employee” button located at the top of the list of employees on your business page.
6.11 - How can I associate a profile for an employee of my company to my business page?
You can add employees to your business page by clicking on the “Add employee” button located at the top of the list of employees on your Business page.
6.12 - Why isn't my company profile showing my company’s average LWA?
Your company’s average LWA, along with your Blue Board record’s most recent entries and other relevant information, are now visible on your business page. Your business page is separate from your company’s Blue Board record, and the profile that you use for logging in, maintaining your business page and using the site’s other features, like posting jobs.
This change was introduced along with the new business pages. They are different from the company profiles that were used in the past. The advantage of business pages is their new design planned with the needs of businesses in mind.
6.13 - Why does my profile show that I'm an employee of my company?
This is just a designation that let visitors to your profile know that you are affiliated to a certain business and that you may be using the site on that businesses’ behalf. For example, if you post a job, it will show that you have an affiliation to your company.
6.14 - My profile shows an affiliation to a company I have no relation to.
6.15 - My Business page has a Blue Board record for a different business associated
If your Business page has been associated with the wrong Blue Board record, please submit a support request.
6.16 - How can I post jobs on behalf of my company/agency now that my company profile is a Business page?
The job posting process is the same. When you use the system to post a job while logged in, you need to select the option “I represent a company” in the Representation section of the form, and your business page will be automatically associated with the form.
6.17 - How can I merge my freelancer and company’s profiles?
If you have two profiles and wish to continue using just one, but don’t wish to lose your KudoZ points and WWA history, please submit a support request.
If you don’t have any KudoZ points or WWA history, you can close the account that you don’t use (by going to the Profile > Settings > Close account), or ask site staff to do it for you by submitting a support request.
6.18 - Do I have to show my business affiliation on my profile?
Your business affiliation will still show under the Affiliations section of your profile, as your Employer. This can’t be hidden unless you are removed as an employee of that business page.To change which business is marked as your employer, or if you wish to remove your business affiliation, please submit a support request.
6.19 - How do I associate my Blue Board record with my business page?
If you already have a Blue Board record and want to associate it to your business page, find your record and above your contact information you’ll find a button that reads “Associate to my business”.
6.20 - How do I add a logo to my business page?
From your business page’s header, where your company logo should be, you can click on the edit button and then upload an image file from your computer or use a URL.
6.21 - What if there is more than one business page for our business?
Please submit a support request to merge your business page.
6.22 - There is a profile affiliated as an employee to my business page who does no longer work for my business/has never worked for my business. What should I do?
You can remove the profile of a past employee “Mark as past employee”. If you do not know this person, you can instead click on “Remove employee”.
6.23 - I want to delete my business page, how can I do that?
6.24 - Where can I find a breakdown of business members by country/region?
In the Translation companies directory, you will find a button that says “Show members map” that will display an interactive map that is updated in real time as businesses become members.
6.25 - Do I need a username and password to edit my company's business page?
Business pages are edited by authorized administrators.
Business pages are managed by administrators that are logged in to their individual profile with employee status and administrator permissions for the business.
To manage your business page, login to your ProZ.com profile and navigate to the business page. If you don't have appropriate administrator rights you can send a request for admin rights by clicking 'claim.'
6.26 - Can I keep my freelancer profile and status if I'm an employee listed on a business page?
Yes, you can have a business page for your company and still use your individual freelancer profile.
ProZ.com business pages are separate from your individual profile. If you are the owner or employee of the business, when you quote on jobs you will have the ability to quote either as an individual or as an agent of a company which you represent. Being an employee or sub contractor to a business will not prohibit you from representing yourself as an individual.
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