Glossary entry (derived from question below)
Sep 25, 2007 08:57
16 yrs ago
1 viewer *
English term
Poland
Experienced Polish Translator
Native in: Polish 
Works in: English to Polish, Arabic to Polish, French to Polish, and 6 more.
ATB calls
English
Tech/Engineering
Telecom(munications)
sales
What were your day’s accomplishments?
A. Total number of calls
# of jobsite calls:
# of office calls:
# of demo calls:
# of ATB calls:
A. Total number of calls
# of jobsite calls:
# of office calls:
# of demo calls:
# of ATB calls:
Responses
| 5 +2 | All Trunks Busy |
ErichEko ⟹⭐
|
| 2 +1 | inbound trunking |
Jack Doughty
|
Change log
Oct 2, 2007 02:56: ErichEko ⟹⭐ Created KOG entry
Oct 2, 2007 02:57: ErichEko ⟹⭐ changed "Field" from "Marketing" to "Tech/Engineering" , "Field (specific)" from "Marketing" to "Telecom(munications)"
Responses
+2
1 hr
ErichEko ⟹⭐
Indonesia
Indonesia
Works in field
Indonesia
Legal, Marketing, Biz, Software, Games
Native in: Indonesian (Variant: Standard-Indonesia) 
Works in: English to Indonesian, Indonesian to English
Related KudoZ points
:
4
English term (edited):
ATB
Selected
All Trunks Busy
Definition (taken from the ref site):
The state of a trunk group when all trunks are in use. The trunk group cannot accept any new inbound or outbound calls in this state. ICM software tracks the amount of time during which all trunks in a trunk group are busy. You can view this information in real-time or historical reports.
The state of a trunk group when all trunks are in use. The trunk group cannot accept any new inbound or outbound calls in this state. ICM software tracks the amount of time during which all trunks in a trunk group are busy. You can view this information in real-time or historical reports.
4 KudoZ points awarded for this answer.
Comment: "thanks"
+1
22 mins
Jack Doughty
United Kingdom
United Kingdom
Native in English
&
English
United Kingdom
Translator since 1953
Native in: English
Works in: Russian to English, German to English, English
Related KudoZ points
:
4
inbound trunking
To make matters worse for some call types,
center B programmed their ACD routing to trans-
fer calls back to center A after reaching a cer-
tain volume threshold. These transfers “kited” to
the point where all inbound trunking (ATB) to
one site was blocked with trunk-to-trunk trans-
fers, all for a single inbound call.
ftp://ftp.hp.com/pub/services/crm/info/callctr_mgmt.pdf
This is from a website about call centers, so might be right if that is your context.
center B programmed their ACD routing to trans-
fer calls back to center A after reaching a cer-
tain volume threshold. These transfers “kited” to
the point where all inbound trunking (ATB) to
one site was blocked with trunk-to-trunk trans-
fers, all for a single inbound call.
ftp://ftp.hp.com/pub/services/crm/info/callctr_mgmt.pdf
This is from a website about call centers, so might be right if that is your context.
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