Sep 27, 2018 20:35
5 yrs ago
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Finnish term
muistutus / kantelu
Finnish to English
Other
General / Conversation / Greetings / Letters
In a contract between a hospital and a subcontractor, there is mention of both "muistutukset" and "kantelut".
For example, the contract talks about "potilasmuistutukset" on the one hand, and "valvontaviranomaiselta tulevat kantelut" on the other.
As both "muistutus" (in this context) and "kantelu" normally seem to be translated "complaint", I wonder if there is an established terminology in English that would differentiate these two terms?
From my searches so far, I get the sense that a "kantelu" is more formal than a "muistutus", but I'm not sure if that's always the case.
Thanks
For example, the contract talks about "potilasmuistutukset" on the one hand, and "valvontaviranomaiselta tulevat kantelut" on the other.
As both "muistutus" (in this context) and "kantelu" normally seem to be translated "complaint", I wonder if there is an established terminology in English that would differentiate these two terms?
From my searches so far, I get the sense that a "kantelu" is more formal than a "muistutus", but I'm not sure if that's always the case.
Thanks
Proposed translations
(English)
| 4 +2 | objection / complaint (appeal) |
Tarja Karjalainen
|
| 4 | reminder |
Spencer Allman
|
Proposed translations
+2
8 hrs
Tarja Karjalainen
Finland
Finland
Native in Finnish
Works in field
Finland
Reliable; attention to detail
Native in: Finnish 
Works in: English to Finnish, Finnish to English
Related KudoZ points
:
39
Selected
objection / complaint (appeal)
The English translation of the law that this practice is based on (Act on the Status and Rights of Patients (785/1992)) uses "objection" for the Finnish "muistutus" in the context of health care provision. The English translation talks about appealing instead of lodging a complaint, but it looks like the translation does not contain the amendments made in 2014.
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Note added at 9 hrs (2018-09-28 05:52:36 GMT)
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Whilst both of them really are complaints, the difference seems to be that "muistutus" is made to the care provider (doctor, hospital etc.) whereas "kantelu" is made higher up (regional office, Valvira etc.)
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Note added at 9 hrs (2018-09-28 05:52:36 GMT)
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Whilst both of them really are complaints, the difference seems to be that "muistutus" is made to the care provider (doctor, hospital etc.) whereas "kantelu" is made higher up (regional office, Valvira etc.)
3 KudoZ points awarded for this answer.
Comment: "Still, for the purposes of the text I quoted, it seems OK to use "complaint" as a translation of both "muistutus" and "kantelu", and, if a distinction needs to be made, briefly specify the different levels of formality."
7 hrs
reminder
same as English?
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Note added at 8 hrs (2018-09-28 04:46:49 GMT)
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In this case use 'complaints' There is no translation of kanelu as far as I know
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Note added at 8 hrs (2018-09-28 04:46:49 GMT)
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In this case use 'complaints' There is no translation of kanelu as far as I know
Note from asker:
| Thanks for responding, but "muistutus" pretty clearly means "complaint" or similar in this context. For example, elsewhere in the contract, it says: "Muistutukset tulee käsitellä 14 vrk:n kuluessa niiden vastaanottamisesta [...] Vastuulääkäri käsittelee muistutukset, jotka liittyvät hoidon/palvelun saatavuuteen, hoitoon ja hoitopaikan valintaan." These kinds of clauses seem rather unusual if the "muistutukset" are simply reminders to do something. |
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