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Problem authorizing Adobe ADE
Thread poster: Reed James
Reed James
Reed James
Chile
Local time: 18:39
Member (2005)
Spanish to English
Oct 28, 2015

Hello. I am having a terrible time trying to authorize my Adobe ADE installation. Before I reinstalled Windows, I had it working fine. Incidentally, I am able to log on online just fine. The problem starts when I try authorizing the software on my machine. I tried changing the password and using several accounts, all to no avail. Adobe has virtually no help, no one to email, apparently no way to solve the issue. Does anyone here have a clue how I could fix this? If need be, I can send screenshot... See more
Hello. I am having a terrible time trying to authorize my Adobe ADE installation. Before I reinstalled Windows, I had it working fine. Incidentally, I am able to log on online just fine. The problem starts when I try authorizing the software on my machine. I tried changing the password and using several accounts, all to no avail. Adobe has virtually no help, no one to email, apparently no way to solve the issue. Does anyone here have a clue how I could fix this? If need be, I can send screenshots. ▲ Collapse
 
Natalie
Natalie  Identity Verified
Poland
Local time: 00:39
Member (2002)
English to Russian
+ ...

Moderator of this forum
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Adobe support Oct 28, 2015

I have a very good experience with Adobe support (I used it twice when I needed to transfer Photoshop license to a new computer). You should have their local contact details somewhere in your license documentation, however, you can also start here:
https://helpx.adobe.com/contact.html‎

Choose product, your country, etc.
There are several ways of getting help through their ... See more
I have a very good experience with Adobe support (I used it twice when I needed to transfer Photoshop license to a new computer). You should have their local contact details somewhere in your license documentation, however, you can also start here:
https://helpx.adobe.com/contact.html‎

Choose product, your country, etc.
There are several ways of getting help through their support website.

Natalia ▲ Collapse
 


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Problem authorizing Adobe ADE






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