Glossary entry (derived from question below)
English term or phrase:
Baggage Claims Department
Portuguese translation:
Departamento de retirada de bagagens
- The asker opted for community grading. The question was closed on 2015-12-03 12:54:13 based on peer agreement (or, if there were too few peer comments, asker preference.)
English term
Baggage Claims Department
Non-PRO (1): Rafael Sousa Brazlate
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Proposed translations
Brazil
German, English, Spanish to Portuguese!
Native in: German (Variant: Germany) 
, Portuguese (Variant: Brazilian)
Works in: German to Portuguese, English to Portuguese, English to German, and 2 more.
Departamento de retirada de bagagens
| agree |
Mario Freitas
: Sim, bagage claim nada tem a ver com reclamações ou extravios. É simplesmente o setor onde se retira a bagagem após o voo.
13 mins
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Obrigada, Mario! Foi o que pensei.
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| agree |
Esther Dodo
20 mins
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Obrigada, Esther!
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| agree |
Isadora Veiga
8 hrs
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Obrigada, Isadora!
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Brazil
Uniting the World through our words
Native in: Portuguese (Variant: Brazilian)
Works in: French to Portuguese, English to Portuguese, Spanish to Portuguese, and 1 more.
departamento de reclamações sobre bagagens.
Brazil
IT Specialist • M.A. in Linguistics
Native in: Portuguese (Variant: Brazilian) 
Works in: English to Portuguese, Spanish to Portuguese, Portuguese to English, and 1 more.
Departamento de Reclamação de Bagagem, Departamento de Restituição de Bagagem
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Note added at 9 horas (2015-11-30 11:13:11 GMT)
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http://www.bradleyairport.com/Services/LostFound.aspx
LOST AND FOUND ITEMS AT BDL
To inquire about an item left behind on an aircraft, please contact the airlines’ **baggage claim department**.
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https://www.facebook.com/lufthansa/posts/10151839408239004
É uma reclamação sobre o baggage claim department da Lufthansa.
"Your **baggage claim department** sucks. I don't mind being told that my luggage did not make the flight and will be at my house within 24 hours, but I do mind your customer service department not calling me back after leaving several messages..."
Ou seja, está bem claro que é o departamento responsável por resolver questões relacionadas a bagagens que não foram entregues logo após o voo (extraviadas, atrasadas, perdidas).
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https://www.uzairways.com/en/flights/lost-luggage
"Lost luggage"
"Baggage is considered lost if it is not found after the search for 21 calendar days(...). In this case (…) send all available materials (…) to the **claim department** of the airport or airline for consideration..."
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Note added at 11 horas (2015-11-30 12:56:06 GMT)
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Restituição de Bagagem:
https://www.google.com.br/search?num=30&espv=2&q="restituiçã...
Pelas buscas acima, restituição de bagagem parece servir para os dois contextos: tanto para o caso da retirada de bagagem nas esteiras logo após o voo quanto para o caso de perda/extravio de bagagem.
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Note added at 12 horas (2015-11-30 14:10:47 GMT)
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http://www.elal.com/en/About-ELAL/Contact-Us/Pages/Contact-U...
"Baggage Claims Department
For delayed, damaged, or lost baggage claims please click here."
| agree |
Isabel Avelino
4 hrs
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Obrigado, Isabel!
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| agree |
Maria Teresa Borges de Almeida
7 hrs
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Obrigado, Teresa!
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| agree |
Roberta Testa
12 hrs
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Obrigado, Roberta!
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Discussion
Thank you for your email dated xxx. I am sorry to learn that your baggage was damaged following a flight with XXX.
Like all international carriers XXX is governed by The Montreal convention. This stipulates that all claims for damaged baggage must be made in writing, within 7 days of the damage report being created. Unfortunately on this occasion, this time frame has not been met.
Regrettably, I must therefore refer you to your private insurers, in order to make a claim.
I am sorry if this causes you any further inconvenience.
Yours sincerely
XXX
Baggage Claims Department
Essa busca aqui estava dando resultados interessantes, se alguém estiver disposto a investigar:
https://www.google.com.br/search?sourceid=chrome-psyapi2&ion...
Pode ter a ver com a retirada de bagagem no aeroporto, mas também pode ter a ver com reclamação sobre bagagem perdida, extraviada, atrasada, etc.
Algumas referências para o segundo caso:
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https://www.facebook.com/lufthansa/posts/10151839408239004
É uma reclamação sobre o baggage claim department da Lufthansa.
"Your **baggage claim department** sucks. I don't mind being told that my luggage did not make the flight and will be at my house within 24 hours, but I do mind your customer service department not calling me back after leaving several messages..."
Ou seja, neste caso está claro que é o departamento responsável por resolver questões relacionadas a bagagens que não foram entregues logo após o voo (extraviadas, atrasadas, perdidas).
================
https://www.uzairways.com/en/flights/lost-luggage
"Lost luggage"
"Baggage is considered lost if it is not found after the search for 21 calendar days(...). In this case (…) send all available materials (…) to the **claim department** of the airport or airline for consideration..."
https://customersupport.spirit.com/hc/en-us/sections/2004476...
http://www.aa.com/i18n/travelInformation/baggage/delayed-or-...
Se fosse apenas baggage claim, assim sim seria a zona/area onde se vao buscar as malas depois do desembarque do voo.
https://en.wikipedia.org/wiki/Baggage_claim
Certo?
Ou então, me enganei.
https://www.google.com.br/search?q= Baggage Claims Departmen...